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Custom Color Set
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66,655 Verified Client Reviews |
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No embarrassing rootsI haven't colored my hair in at least 6 years, probably 10 for two reasons. One, the salon cost $100 after tip and my roots were back in so soon - I hated the skunk look, which seemed to last longer than the new color. Secondly, I started to do it myself with box color from the stores, and the look after two weeks was awful, different shades and it seemed to just never match. For the first time, and I waited a few weeks before writing this review, there is no root discolor, or basically eSalon gave me a perfect match. Thank you eSalon for such a great match! I chose the semi permanent because as the grays come in they seem more natural and blended as if I wasn't coloring my hair at all. I also think that it is gentler on my baby fine hair. I love this product and will continue to use it. Once again thank you eSalon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarianne - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Color faded quicklyFive weeks after I used the second application (the new adjusted color) I noticed a small section of my gray hair was already faded. Not just the roots but the entire piece. Since I have already received the 3rd shipment, I will use the product once more, but I would like to cancel my subscription as of now. I will have my hair dresser do the color in the future. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Unwanted hair dye too darkReally dark shade for my hair been trying to cancel for a while now but have been unsuccessful I didn’t want the last order I tried to cancel and I was still sent it I’m not happy with being charged for it too 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFatima V. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very light roots colorThe root color was too light and faded very quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabu S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Looks like a regular productThe colour is ok, shine. But the hair looks dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsInês F. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Waste of money. Not satisfied.Three times I gave this a shot, and three times I got a color so similar to my natural color that hardly anyone even noticed I colored my hair. Complained several times and never got so much as a "sorry". Cancelled my prescription and got a refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
not what I requestedI contacted customer service after I dyed my hair with my recent order for them to update my color yet again snd never heard back. I have since then stopped my orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
do not like this company!Unhappy with your company this is no way to cancel orders I did not order automatic orders or purchases there is no way to cancel it with the company! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIris - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Unfortunate ugly red hueNothing about this product or plan worked for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Allergic to the productLoved the color but was allergic to something in the set 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |