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Custom Color Set
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66,655 Verified Client Reviews |
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Never received my order and I cannot speak to anyone about itMy apologies. I found it. I mistook the box for a different order. Still, I think the shipping is wacky and I hope there's a way to actually reach a person if I should ever need to. Again my apologies for the erroneous review There's no phone number that I can find on this website and the support link just leads me in circles. Also, I find it very strange that the shipment originates from Anaheim, CA, however it ships several times across states all the way to New York. I live 1/2 hour from Anaheim. I could have picked it up 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback. We’re glad to hear you've found your package. We take our clients' feedback to heart and continue to improve our products each and every day along with our customer service. We hope to continue helping you find hair perfection! |
Wrong colorThe color turned my hair black which is not what I wanted at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaile - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ReturnedI return the product right after it was sent to me I am still waiting for my credit that's what I was told when I called and they said they couldn't stop the shipping just send it back Return to Sender. I went to the post office and I did this have you received the item back yet so I can be credited? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGerry - We truly appreciate your feedback! We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too redOrdered what was supposed to be chocolate brown. I got something that made my hair auburn. Texture was good as was coverage but color was way off what was represented 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCollyn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Very DisappointedI wrote you a email telling you how disappointed I am. Not what I expected at all, front and side greys weren't covered at all, color not what I wanted, ended with 2 tone hair in the back of my head, my sister pointed it out. My hair is short so there's no room for mistakes!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Super pissed and look horribleFollowed directions to a T and it did not blend at all even with pouring the rinse over my head and massaging for 5 minutes instead of just the 3 minutes recommended. I was trying to go dark red and they didn't even try to do that. I dont care really what color they think i should have for my skin tone i know what i want and have had it before and sent pics. Not the best experience or impression 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great productUsed this product now for several months and love it. Great colour and has left my hair in great condition. 0 of 0 people found this review helpful. Did you? |
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Beautiful deep tones and fantastic grey coverageI am so happy with the result!This looked like a real salon color after application. Though it took slightly longer to apply than the supermarket box dye, the result was well worth it. The instructions are excellent and everything you need is provided to ensure a thorough application. My hair is normally dry and frizzy but it now looks fuller and shiny. The color on application looked a bit red but when rinsed out it was exactly the one I had hoped it would be. My greys are also very well covered! 0 of 0 people found this review helpful. Did you? |
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Amazing!Brilliant service! Gone are the days of panic trips to the 24 hour supermarket to try and get MORE dye to fix a bad dye job. Really appreciated the input from my colour technician who suggested the dye I had chosen was too dark and custom created a colour for me... she was right! 0 of 0 people found this review helpful. Did you? |
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Best Hair Dye!I have been struggling to find the perfect dye to cover my graying roots. The hand picked dye matches my hair perfectly! The color is rich and saturated. It covers all of my grays. I also love that I receive everything I need to dye my hair easily at home! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |