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Custom Color Set
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66,713 Verified Client Reviews |
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Not what I expectedI ordered the color in light brown. I did a strand test, but apparently it wasn’t enough to show that it would turn my hair a dark auburn. It’s not a bad color, but not what I expected. I wanted to just cover the gray with my natural color, which is what I ordered. Usually esalon’s colors work out fine, but not this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jill, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverageI still did not get the gray (white) coverage I should get. I like the color but still had gray around the face line I should not have had. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Janet, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I love the colorsI’ve tried a few colors and love them all! I use to use store bought ones and eSalon is so much better. 2 of 3 people found this review helpful. Did you? |
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A beautiful colour, closest to my real colourI love how the colour went on, no sting and no horrid smell. Thick enough to go through my long hair without dribbling. Now I have the right colour I can try some highlight streaks. Thank you. 1 of 2 people found this review helpful. Did you? |
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Stubborn GreysStill not enough to cover the stubborn greys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Dana, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Easy to use color serviceAfter a slight adjustment to initial color, you've nailed it! 12 of 13 people found this review helpful. Did you? |
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Better than the salonI love that my color (and it is spot on) comes to my home when I need it, doesn’t take very long, and provides perfect results! This makes my life so much easier! 9 of 11 people found this review helpful. Did you? |
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perfect colorperfect product, 7 of 9 people found this review helpful. Did you? |
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Quality ControlI wanted to let you know that the developer leaked in shipping. This is not the first time, but fortunately I had enough this time to complete my color. 0 of 0 people found this review helpful. Did you? |
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DisappointingWhen I put the dye in there was Alot purple, but after rinsing it was just a deep dark brown with no purple hue to it. Wasn't what I wanted. This dye cost too much to not get the results I was expecting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |