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Custom Color Set
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66,689 Verified Client Reviews |
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purple tintI am very disappointed in the color. It is to dark and has a purple tint, I wish to cancel any future color products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacklyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn't do anything on my rootsI have naturally blonde hair but dye it red. With any other brand I've purchased, it will cover my roots. This didn't. I will need to dye my hair again because my roots are still showing a different color. Honestly so unsatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
I want to unsubscribeI want to unsubscribe immediately! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It did nothingI followed all instructions, I've been doing my hair at home for nearly 20 years and even used eSalon back in September of 2020. This time around it should have been darkest brown with intense pearl (I requested a purple like pearl) My hair looks exactly the same as it did before coloring it. It's a light-medium brown. I've never had a hair color not take and fairly irritated I wasted over an hour and $30 just to have the same color I started with. If I could give 0 stars, I would. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Covered grays, Dried out hair.My curly hair (which needs a lot of moisture) was immediately dried out by this product. While it covers my grays well, the color was flat looking and the ends were dried out right away even though I followed the instructions to the letter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Amazing natural result.I am thrilled with the colour, which is so natural. After many years of dreadful experiments with commercially marketed hair colours, I was relieved when I saw the beautiful end result and I am back to my natural hair colour. Thank you! 0 of 0 people found this review helpful. Did you? |
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Amazing!The kit arrived and it was so well done. Everything is clearly labeled. All the extras and the expected products were amazing quality. I love the colour and my hair felt amazing afterwards. Very clear instructions were provided. E-salon is now my go-to hair colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving the Made For You custom eSalon color! We look forward to the next opportunity to delight you! |
BrilliantSo pleased with my hair colour. Easy to use and colour just as if I’ve been to the salon. 0 of 0 people found this review helpful. Did you? |
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Love it!Color came out perfect, lasts a lot longer then the box color from the drug store. And my grays are covered. Love the convenience of getting it in the mail! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRokshana- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Love my color!I have Limb Girdle Muscular Dystrophy. Being able to go shopping is a problem. I love this service and I also love my color. Thank you so much. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |