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Custom Color Set
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66,689 Verified Client Reviews |
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ColorWasn't read enough for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Ann - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not right colorAfter reading numerous reviews online and hearing how great the color is at eSalon I decided to give it a try. Boy was I wrong. I have naturally red hair and wanted to cover up whites; I ordered a color very similar to my natural hair color and now my hair is brown not even a slight tint of red. Very upset with the color I could have gone to the store and picked out a box and have better results. Shame on me for putting my trust in esalon. I have requested a refund and canceled my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hate the colorI loved the first few times I used the system but this color adjustment went horribly and came out almost black on me. When I contacted customer service about a refund they gave me a runaround about a new color adjustment but I don't trust them when this color went so wrong. Someone else cancelled my upcoming orders and told me to email a specific address. I emailed them directly regarding the refund and still haven't heard back a month later. So much for 100% satisfaction. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Over all I live the color but Grey coverage is still an issueMy Grey colors a light drown or red..after a few washings it's obviously 2 toned 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Not what I was expectingI was hoping for better grey coverage and a nice cool color. It pulled warm on me and didn’t do much for my grey. Will not be a return customer. I gave 3 stars for packaging. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Really bad productLeft roots light brown greys orange rest dark but not purple at all and generally hair felt like straw took 3 conditioning treatments to return condition of hair to normal very dissatisfied 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Way too brown and way too dark...i asked for lighter and redder :(The color is the same as last time... looks like the edits made no difference at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Dark brown isn’t dark enoughI purchased “Darkest Brown” and included photos along with notes expressing concern that it may not be dark enough. (I’m Southern European with naturally very dark brown hair but not quite black). The colourist never reached out on my comments and when I used the colour it was indeed much too light. It also had copper and red tones which again, I made note that I didn’t want those undertones. It seemed like they didn’t read any of my order notes or looked at my photos. I gave it three stars because the packaging was nice and instructions were well organized. Good concept but I’m unhappy with the end result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Fantastic products!Really pleased with esalon products. Easy to use and the new colour is rich and shiny. I also like that you have the option to tweak the colour for the next order. 0 of 0 people found this review helpful. Did you? |
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Soooooo HappyMy customised colour is spot on (warm beige) not a horrible block colour, this gives a multi dimensional colour. No need to spend £100’s at the salon anymore. You are missing out if you don’t try this honestly you’ll get salon results for a fraction of the cost 0 of 0 people found this review helpful. Did you? |