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Custom Color Set
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66,689 Verified Client Reviews |
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Almost perfectJust wish I could get more ash into the color. Don’t seem to be able to do that 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Dye kitLoved the quality of the colour my hair feels very healthy but turned out a little too dark 0 of 0 people found this review helpful. Did you? |
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not enoughI had to use last month's package and this months to completely cover my hair. I am canceling. still looking brassy and never get enough to cover my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridget - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
not even ANY BLUE my.hair !!!.very disappointedwould like to cancel my subscription a.s.ap.. shannon miller. wensday 4.21.2021. 3:57am.. ⁰ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
BummedColor made no change to my hair, wasn't the color i asked for. I feel like i pick a certain color and they change it to what they think will work. Was told they would resend the color i asked for and again it seemed like they chose the color. I would have just liked to receive what i pay for so was a little bummed out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Grays are already popping outNot strong hair dye my grays are already coming out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not good gray coverageLove the color but it doesn’t cover stubborn grays very good 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColourHaving used the same colour previously, the colour is harsh on the hair, It doesn’t match the previous colour and as a hairdresser l am meticulous at application. The product has left me with an enormous colour correction Bill. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer M. - Thank you for taking the time to share your feedback with us.! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Less product arrivingI have been using the product for a year. While the color match is good, I have been noticing that the amount of solution has decreased, so I am getting less for the money lately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn't cover greyI was disappointed on my first effort and contacted you to darken formula. Still doesn't cover greys. I'm light blonde and thought it would be an easy colour to blend in 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBreda M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |