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Custom Color Set
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66,689 Verified Client Reviews |
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Disappointed.Greys showed after 2 days. Colour wasn’t even close to what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClair P. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No bueno....help.Yikes - I asked for a lighter color, and I got the exact...no darker color. I don’t want my hair to be black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for meI do love how they supply a couple pairs of gloves and remover, etc in the kit. I usually have all that, but it’s nice that comes with it. I’ve been dying my hair for a long time and was excited to try this because of all of the positive reviews. However, I did not have a good experience. Right off the bat the bottle began leaking after I mix everything together. It was on right, it just didn’t seal good. Long story short, my color ended up being too dark. Plus, it doesn’t even completely color my greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Leaked during shippingI’ve ordered for over a year and have not had any issues with my product. This time the outside of the box clearly showed the dye had leaked. It was more than half empty and was all over the inside of the box. It didn’t appear there was any shipping damage, but that the cap wasn’t on securely. The nice thing is that when I called, eSalon was very easy to deal with to get a replacement. They said they were also refunding me the cost. I haven’t received my replacement yet, but I’m sure I will. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FabEasy to use you get everything in box, and colour was lovely and faded nicely 0 of 0 people found this review helpful. Did you? |
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Custom colour setFantastic changed my colour to a shade brighter and it was perfect. Thank you 0 of 0 people found this review helpful. Did you? |
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Covers GreyMatches natural color perfectly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTia- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Easy to apply, love the color.All the materials I need and easy to apply. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Color setAwesome!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Excellent productGreat professional looking color. Long lasting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |