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Custom Color Set
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66,689 Verified Client Reviews |
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color was Brown with redishtoo much red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoElla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Awful grey coverage and hot roots.I specifically asked to go darker on my roots and assumed the color would have done that. Nope! No grey coverage and hot roots!!!! I had to go to the salon to fix what Esalon did to my hair. Extremely disappointed!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleI did what the instructions said and made sure every piece was saturated and my hair doesn’t look any different than what it did before I dyed it. Crappy hair dye, will never buy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexis - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Disappointed.Greys showed after 2 days. Colour wasn’t even close to what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClair P. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No bueno....help.Yikes - I asked for a lighter color, and I got the exact...no darker color. I don’t want my hair to be black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for meI do love how they supply a couple pairs of gloves and remover, etc in the kit. I usually have all that, but it’s nice that comes with it. I’ve been dying my hair for a long time and was excited to try this because of all of the positive reviews. However, I did not have a good experience. Right off the bat the bottle began leaking after I mix everything together. It was on right, it just didn’t seal good. Long story short, my color ended up being too dark. Plus, it doesn’t even completely color my greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Leaked during shippingI’ve ordered for over a year and have not had any issues with my product. This time the outside of the box clearly showed the dye had leaked. It was more than half empty and was all over the inside of the box. It didn’t appear there was any shipping damage, but that the cap wasn’t on securely. The nice thing is that when I called, eSalon was very easy to deal with to get a replacement. They said they were also refunding me the cost. I haven’t received my replacement yet, but I’m sure I will. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FabEasy to use you get everything in box, and colour was lovely and faded nicely 0 of 0 people found this review helpful. Did you? |
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Custom colour setFantastic changed my colour to a shade brighter and it was perfect. Thank you 0 of 0 people found this review helpful. Did you? |
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Covers GreyMatches natural color perfectly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTia- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |