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Custom Color Set
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66,689 Verified Client Reviews |
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Love the color, but not my rootsI love the color but even following the directions my roots are so light, my hair looks so bad right now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not perform wellDid not perform well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedColour is different at the roots, did not cover greys. Glad I only paid offer price of £10 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine B. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps. |
Nice colorI liked the color and waited 36 hours to wash it and was disappointed when some color came out. It wasn’t the bold color that it was right after the initial wash. Also was very disappointed with how strong the smell was when applying it to my hair... that was horrible. Other than that I liked the initial result. Will have to wait longer next time to wash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not cover greyLeft on for 40 minutes and used hair dryer for a few more. Also, way too much product sent for root touch up. Once mixed it has to be tossed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not enough colorI recently purchased a kit and it wasn't enough product for my hair. Only got half of my hair colored. Really like the color but it wasn't enough 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristy - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details |
It wasn't enoughI have long hair and told them that when I ordered. Two bottles wasn't enough and I could only color half of my hair before having to run to the drugstore with dye on my head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the bestI was disappointed in the lack of shine and match to my colour. I left it on longer than I was told but there were areas where it still did not take well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not enough productThere was not enough product to cover my hair so I still have my old color coming through and my gray hair is now brown 😒. I may need to buy 2 next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisasterTried this twice. First time I used it colour was orangey red. Supposed to be raspberry red. Gave the benefit of the doubt and asked for it to be àltered. My hair was no different. Still orangey and has been left very dry. I've had much better results from cheaper box dyes at half the price. Won't be buying again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret P. - We truly appreciate your feedback, and we are so sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already discussed with our eSalon team regarding your concern. Please let us know if there is anything else we can do to help! |