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Custom Color Set
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66,713 Verified Client Reviews |
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Color mishapI wanted ash blonde it actually turned out brown. Get back to me so I can send pictures please 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChante - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorMy color was nice although a little too much copper. The gray coverage didn’t seem to be as good as with some other products I tried. Maybe I need to leave it on a bit longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Happy with the colorThe color is great, covers gray well. My biggest complaint is the wasteful amount of packaging in each order!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaulina - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
No effect on black hairI followed my personal directions exactly and did a strand test using the esalon strand test how to video. No visible effect to hair color but it did do damage. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsBabita S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our eSalon team member to resolve your concern. Please let us know if there is anything else we can do to help! |
Packaging goodThis is good but be ware my hair has no gone black when I wanted a nice brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia G. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terribly greasy even after washing several times a day.Once color was completed, my hair looked so greasy it looked like I just washed with with a bottle of vegetable oil. I washed it three times a day and finally, day 6 my hair lost the greasy look. Terrible! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not quite what I expectedI ordered a mahogany color semi-permanent color which took a very long time to arrive. I eventually received it and you sent me an extra set for the wait. Much appreciated. However, I was not aware that your service sends you the set on a rotation, meaning I may not want this color the next time I dye my hair. So, I am trying to figure out how to send it back. Now, about the color. It came out more purple which is cool but a bit to dark at first, although, it does mellow, but most people saw purple rather than mahogany red. Also, it didn't cover my greys that well but that may have been the application itself. I dye my hair very sparingly because I have thin hair and I am in my 40's so it can't take too much.....otherwise, nice product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love it!!Love the color... Goes on dark to start but after a couple of washings its perfect!! Thanks so much!! Now older and going grey... Do you have any colors of grey I can see.... Stripped red out and want to go grey.... Can you help??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! Keep an eye on your inbox for more details. |
AmazingColour fantastic hair in great condition . Had lots of compliments. Colour was exactly what I wanted . 0 of 0 people found this review helpful. Did you? |
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FantasticI’ve tried lots of different home colours just trying to cover up grey hair with out losing my natural hair colour and have failed, until now the hair colour made for me has been fantastic I really can’t recommend it enough. I haven’t even noticed my roots coming through as the match is amazing. Thank you so much 0 of 0 people found this review helpful. Did you? |