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Custom Color Set
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66,713 Verified Client Reviews |
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Good ColorAt first I was on the fence about the color change but after a few days the color softened and it looks great. 0 of 0 people found this review helpful. Did you? |
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Customer service shipped out a week late then blamed on meI knew I was going to have a tight timeline so I planned to have a shipment a month in advance. My custom color was shipped out on August 28th when I scheduled it for August 21st. Even with the 1-3 day processing time this was by all means late. I was berrated and argued with by an unempathetic customer agent. I’m doing a cross country move and now am going to be 4 weeks past due by fault of esalons logistics. But yet have told it is my fault. They will leave you high and dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Amazing!I finally got around to using the set and this has surpassed my expectations! The color is EXACTLY as I wanted it to be. Y’all are serious magicians to get this right on the initial go around. Thank you!!!!! 7 of 8 people found this review helpful. Did you? |
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Perfect!Now that I’ve colored my hair a few times I’m ready to review. I’ve never had a color be so close to my own hair color that you can’t see the grow out! And it makes my hair look even prettier than it’s ever been. I’m so happy with the whole experience. 13 of 17 people found this review helpful. Did you? |
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looove my custom color setThis color set makes everything easy. I don’t have to worry about mixing the correct amount of developer and color; it already comes ready to mix. I love love love the custom colors for my roots and ends. It’s looks so good! 6 of 9 people found this review helpful. Did you? |
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A Crown JewelThe price turned me off just a bit initially but then I thought, I would spend thrice that amount in a salon. So I splurged on myself and have zero regrets. The color was spot on and my hair felt like it was resurrected from the dread. I was just looking for a gray touch up instead I got the spa treatment. My hair never felt so soft! The color lasted through many washings I lost count. Lastly, the color was quite vibrant so overall I am happy with my purchase and will be bach.😂 0 of 0 people found this review helpful. Did you? |
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FadedI was surprised how fast my color faded. It faded faster than the color I’ve used on my hair for many years from the beauty supply store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Did not take care of the brassy red tonesI have used esalon and lot and the last three formulas all say they will fight the red tones and they simply don’t. Very disappointing. I think I need to develop a new plan. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We apologize that your hair color wasn’t what you expected. Not to worry, our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Great kit- terrible communication with stylist- not happy with resultsI appreciated all the extras and how well the package is put together. Needed a second bottle though and had to make it stretch. I have shortish hair so that is something to note. I’m upset about the color itself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Madeline, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Pathetic color outputI used the color on my hair before such an important event.I washed my hair after color and saw, that My roots were still all white and gave a red color shade just as henna.I was so embarrassed at the event as everyone was laughing on me that what I had done to my hair.And the hair became so rough and entangled. And most importantly the color output was zero as if it all just washed away.I had to apply my normal black color to cover the red shade ,just the very next day.Its too bad.Will never refer it to anyone.I deserve a refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Anadi, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |