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Color Set
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66,516 Verificado Comentarios de clientes |
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Good not greatWorks pretty good for coverage , I wished it lasted a bit longer than 2 weeks before I see gray again ! I did not like how dry it makes my hair feel when applying . I'm going to give it more time before I decide on changing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - Thank you for sharing your feedback with us. We want to make sure that your next color application is right for you. You can always request a color modification to best achieve your desired results. We have gone ahead and reached out to you to see how we can best assist you. |
Did not work out for meAlthough the colorists took the time to formulate this color for me, it did not work out. My hair is processed already and for some reason, turned my strand test hair a pink hue, therefore, I did not proceed with the entire head. I will say that Esalon has been very helpful and professional in dealing with me, which I appreciated. Even though this did not work out for me, I would still recommend this service to others. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarb - While we're truly sorry to hear that your strand test did not turn out as you expected, we're glad to hear that you enjoyed the help of your colorist and the level of service you received. Based on your profile, we see a refund was processed for your order. Again, we apologize that you were unhappy with your results. |
A little darkThe color was a couple shades darker than I asked for it to be. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
I know you have triedMy gray will just not cover this last color that I waited to do until today just made my gray stand out more. Thank you so much for trying but after 3 etempts I give up. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristy - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Not For MeIn all the years that I have colored my hair I have never used different colors for my roots and ends but that's what came in my kit. My hair is now copper on the ends and an ugly brown at the roots. It looks horrible. I can't imagine what it's going to take to fix this. Ugg. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not for me!!!Company was hard with. They depend on computers vs a life person. Tried sending an e-mail and they couldn't even get me name right...doubt I will let them near my hair... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanice- Thank you for your feedback. We apologize for the disappointing experience you had with our Made for You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
GoldenI did ask to go a little lighter, however, I pull red when golden is added to color. I neglected to mention that. My fault. I will update my color preference. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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It messed my hair up.I waited 24 after a wash to dye my hair right? So I dyed my hair expecting it to work and look good. No, it made this oil in my hair that would not wash out no matter what. It even dried my hair out at the same time. I am very disappointed and never want to use this on my hair ever again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosArianna - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Easy to use color not quite right yetThe color takes on a brassy tone. I was hoping for a 'nordic' whitish beige color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJutta- We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
I am allergic to one of your products...probably the haircolorI did a patch test before using your product and that was fine..so I applied the color .My color was very nice but my scalp became very itchy after a few hours . ...The itchy scalp continued until I took an antihistamine 2 days later . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDoris - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience. |