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Color Set
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66,516 Verificado Comentarios de clientes |
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Not what I wanted!Not at all the color I described or wanted. Came out sooooo much darker! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
No where near the color I requested.Disappointed they didnt e-mail me a pic of the color they were sending before they sent it out so I could have cancelled the order. Plus there wasn't enough color to do my whole head and I had to run into town and get over the counter to fix and adjust color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJane - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
I was not impressed.I was not impressed. My hair is DULL. Frizzy. It was not like this before. Delete ALL my information from your data base please. I have tried to do so myself and your system will not allow me to remove my information. Thanks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBobbie- Thank you for your feedback. We apologize for the disappointing experience you had with our Made for You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we were able to help you. We hope to continue helping you find hair perfection! |
A little darkI have changed the date of my next delivery for earlier. Also, I did not receive the "free" color brush with my first order. :) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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This color was not for me.I was disappointed because this was my first attempt at using eSalon. The service was great, the website is awesome, and I was really looking forward to it. However, the color that was formulated for me did not change my natural color at all, even though the eSalon rep that created it for me even changed my original order because they thought it would be better than the shade I picked. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
didnt like the colorThe color was too dark, I wanted it lighter with much more hint of copper tone 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCristina - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not good enoughThe gray was back in the roots in two weeks. I'm not please with the results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Easy to useGreat idea, easy to use but did not cover roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarolyne - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not satisfiedSure the hair color left my hair softer and shiny than box, but my whole purpose is to not have to dye my hair as often. This product didn't even last as long as the cheap box product I buy. It barely lasted a week in a half. Not good unhappy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Colour fadesLove the colour but it isn't permanent it fades but so does every hair dye I've ever used. Will need both bottles everytime 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |