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Custom Color Set
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66,541 Verified Client Reviews |
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Meh...Still waiting for the colorists to get my color dialed in a bit better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorColor is very flat. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Drying to hair and messy to useThe color is very nice but not a good product for fine hair. Dries out and after hair is very hard to de-tangle. The consistency of the formula is thin and is very messy to work with for a self application product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We’re sorry to hear that you were unhappy with how the color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
no comment at this timeno comment at this time 0 of 0 people found this review helpful. Did you? |
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Not SatisfiedThe color i choose was good but it didn't last no longer then 2weeks my gray came back so I wasn't Satisfied with this product plus I couldn't reuse the product I had to throw a lot of Color away and that was a waste so I'm not satisfied at all and will not be ordering anymore from you. Thanks Ms Cunningham. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Unhappy with the past adjustmentUnfortunately, I believe the colorist did not fully comprehend the adjustments I wanted to make with the latest order.The adjustment request was for a "Lighter" color with more blonde undertones-Instead I now have BLACK hair with burgundy undertones. Despite doing a "test" strand which was in fact a bit lighter, when processing "according to instructions and step by step"- the overall outcome is horrific and not at all "Natural nor subtle". I will not be reordering- 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Ok on reviewHair color was better than the first one, but honestly don't know if I will use again! 0 of 0 people found this review helpful. Did you? |
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ColorI like color that my hair is now, but the amount I'm getting is barely enough to cover my roots. It says in directions to use what's left when you wash your hair. I have barely enough to do bottom of my head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalia - Thank you for your recent feedback. This order includes a single-bottle application to use as a root retouch. Please apply this bottle first to your roots *only*. Once the color has processed on your roots for the time indicated in your Personalized Instructions, you may then move on to the final *Rinse Through Your Ends* step (formerly known as the Shine & Rinse step). This essential step guides you to massage the color with water, through your roots and ends for 1 minute before rinsing. This will leave your hair with an all-over seamless color and gorgeous shine without darkening your ends. We hope this tip has been helpful! |
Not at all what I asked forMy color is not dark blonde, it is brown. I asked for blonde. And I did not want any red tones, there are some red tones. I hate it. I will not use e salon again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Copper instead of AshFollowed instructions to a T and the color is incredibly warm. Originally asked for a light beige blonde and was sent a medium ash blonde after correspondence from the colorist. My notes specified to lighten the color and use a cool toned color, but my hair is now copper. Maybe not the best product for blondes :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHayley - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |