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Custom Color Set
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66,655 Verified Client Reviews |
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Looks to good to be true.I was super excited when I ordered. I had really done my research and felt I made a good choice. I think the questions they asked were good. But when I opened the bottles to mix the product it had really harsh chemical smell, which I read was less with this company. I liked everything in the box. Once I started coloring I realized that it was more brown than red. I specifically selected red, my natural hair is brown, but I was more on the red side. The directions said 15min wait time, however I know it takes my hair longer to take so I let it sit longer, by doubing my time. And when I was done coloring my hair was not red, but more Brown with a hint of red. So not very happy. Then I also noticed when washing my hair is was very slimy and clumpy to the touch. I have washed it 3x now and still it feels gross. I could have used a $3 box dye and have a better experience. I guess the reviews did pan out in my favor this time. Won't be buying anymore product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTanaya - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Haircolor FadingWent on vacation just after I colored my hair .. I know I was in Caribbean sun but only the front color in my hair was affected by completely fading out...of course this is where I do have the most gray/white ...and consequently less body ... what do you suggest ... should I just buy a make due store color and touch up ... do not need to do whole head and take on the expense of a new delivery... Margaret Whte 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Nice product. The stylists are horrible.The product itself was nice. The color turnout wasn't. I have been trying to get my stylist to adjust the color again to my liking and haven't heard a response in almost 2 months!! Won't be back! 0 of 0 people found this review helpful. Did you? |
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RedI did my hair a couple of days ago, it covers my greys (which was my goal) but people keep asking me if I dyed my hair red, which was really really not my goal. I’m hoping the red will fade with a couple of days? It’s a great product, but was just the wrong color for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorDidn’t hold by my temples well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
LOVE LOVE LOVEwas easy to use but wasn't enough color to do my long hair . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Did not provide good enough grey coverageI ordered a red mahogany colour, but unfortunately, on my hair it came out a violet colour because my hair is such a contrast - very grey roots and very dark ends. So unfortunately not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Turned out reddish, not what I wantedNot what I was looking for. Color I ordered was light ash brown. After following directions, color turned out a light reddish brown, especially in the sun. I don’t like reddish/ auburn hair. I was looking for a light ash brown. Have gotten better results with store bought light ash brown. I do have to say it covered my gray though 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Sorry, but not for meI found the smell of ammonia just too overwhelming - even next to a wide open window I felt like I was suffocating. Also incredibly hard to rinse out - very sticky, took 7 or 8 shampoos to get it out of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnat - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst haircolor everThe color was nowhere near what it was supposed to be, it's not horrible but it's not what I either wanted or expected. Also, it had the absolute worst smell of any color I've ever used. I've been coloring my hair all shades of the rainbow for over 35 years and this smell nearly made me pass out. Will not be using this service again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |