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Custom Color Set
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66,637 Verified Client Reviews |
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Terrible!!The color was never what I asked for and it takes days to get it all out of your hair leaving your hair gooey and gross!! Also fades super fast!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. We hope to continue helping you find hair perfection! |
Damaging to hairThis color seemed very harsh and damaged my hair despite following the directions to a T. Also, the color was brassier than expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. We have been in contact via email and will be happy to assist in this process. |
Store bought is betterThe color is good itself. However I do not like the thick residue that it leaves behind. I have to spend so much time scrubbing the dye off my scalp with esalon more than any other dye I have used. Not a product I will continue using 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKacey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
I have had some serious problems with eSalon hair color.Both times that I tried eSalon hair dye (once in salon and once at home), the dye faded really quickly - within a week or two - and my hair became less manageable each time. I even bought and used only eSalon shampoo and conditioner for months, but I could barely run a brush through my hair at the roots after I showered. When I dyed my hair at home, I followed the instructions to a T, but manageability got worse after that application. I have since purchased other shampoo / conditioner products to try and remove the dye and help my hair become more manageable again... it is a slow process, and I've never had this much trouble with my hair in my life. I was greatly disappointed - I really hoped that eSalon would be the magical 'salon quality' product I was looking for, since I just don't have the time to sit for hours in a salon. The concept is fantastic... the product not so much. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsay - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details. |
Bad productI will never use your product, I would never use a product that would stain any part of me that wasn't my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad serviceAfter not getting the first color completely right, esalon credited me on my account to get another one since the first one didn't turn out. It was horrible, I had to immediately redye it again. After emailing someone about the 2nd one, I was ignored about my needs and wants in the email exchange and was told I was basically getting sent a root only application anyways, besides the fact. So it was altogether a waste of my money, and if they mess your hair color up the first time, they won't just give you another one. Its not 100% color happiness guaranteed. I won't ever purchase from here again because of bad customer service the 2nd time around. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Green TintHair ended up with a green tint on the ends and orange at the roots. I followed instructions to the letter. Ended up going to the salon for color correction. I did like the stain guard and color remover wipe. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKassity - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. We have reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
not the desired colormy color turned from nice burgundy red to cocoa color, it doe not look bad but not what i was looking for 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
DiscontinueI am not satisfy with color and would like to discontinue. Please do not send any more products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgette - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
I want to love itI love the idea of esalon. Customized hair color that is delivered to you. Here is what I found "good" about this product. Everything you need for home coloring is provided. The color was rich and actually did not fade. My problems: While the color was rich and very shiny , it was not the color I wanted. I wanted light ash brown. It was far too red for me. I tried 3 adjustments to the color and it actually ended worse than the original color. To be fair I did not speak with a representative but conveyed my dissatifaction via email. I may have continued to try to tweak the color if I had not developed such a bad scalp reaction to the hair color . It started with dryness of both the hair and scalp and ended with scalp breakouts, eczema type flaking and scaling, and hair loss. Perhaps I will try again in the future if they change their formulation. It is a great idea and a seemingly well run company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |