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Custom Color Set
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66,637 Verified Client Reviews |
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New developer bottleI felt that there was less color with the new developer bottle as I barely had enough color to complete the process. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hair color didn’t lastFor some reason this time around the hair color faded. Or rather didn’t last that long. I’m pretty grey now - usually lasts way longer... Carol Lee 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Too DARKI hate it! It came out super dark, BLACK!!!!! I ordered a medium golden brown. It messed up my hair and feels like I couldnt rinse it out. At the end, my hair feels like it's greasy, ugly, and nasty! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIleana - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sticky businessI LOVE the color but it always has a tacky feel. I've followed all directions each time, even keep a clarifying shampoo on standby. This order was my last. I won't give it another try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Great color - strong odorThe odor is severely triggering my asthma, but the color and cover is amazing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorThis time the color was just not right... to dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
ColorLast color was good but did not cover gray to well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanne - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Too redI am looking to go with blonde/gold. Also It seems that my grays come through within two weeks of coloring my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Customer supportPreviously made a comment to customer support about shampoo & condintioner packets are not enough for long hair. When I oriniginally signed up, I stated I had long hair. I have received larger pkts once and the reason I requested them again. Unforuanetly, the response I received was they are crediting my next shipment to include additional packets but in the future I need to purchase them. Please let me say that I really like the convenience of home delivery. But I pay twice what I used to pay then I receive the response I spoke of and makes me wonder why they even asked for my hair lenght in the beginning if they didn't intend to provide enough of all supplies. I like the product but I'm not sure how much longer I will continue. If you hair is short, you will really like the product and will have ample product. But if your hair is long be warned your expected to spend more money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for your feedback. We apologize for the disappointing experience you had with our Shampoo and Conditioner packets. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Don’t like new packagingI’ve been super happy with your service up until my last order. The color bottle was leaking all over and I received two packets of shampoo and no conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We're truly sorry that your custom color kit arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |