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Custom Color Set
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66,637 Verified Client Reviews |
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Hair color Too redThe hair color I got was way too red. I picked a copper brown. Not happy with it. The red is not even a pretty color red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wouldn't recommendColor took over a month to come in the mail and the color wasn't what I ordered.. Never covered grey at all. I didn't ask for another order and looks like they are sending one anyway. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEve - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
My hair is 2 different colorsI have tried this at home a couple times- my roots and top of my head come out a strawberry blond and the rest is a very light blonde which is what I want my top to be. I’m going to a professional to get it fixed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Ok dyeDye started rinsing out, even though I followed the instructions. Does look better then store bought at first, then after a week, it starts washing out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadelaine - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Did not likeThis was way too dark. Had to redye my hair... Never want this color again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvonne - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
It was pretty goodIt is a little too light. Just a little. Otherwise it was easy to apply. Doesn't seem to be holding up as well as my salon colors do as the gray is showing through after just three weeks vs the five I generally get (due to hair growth). I will try the second batch I just received and apply heavier in the problem spots in the event it was my application not the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Bottle leakThis is the first time that there was a leak on the develop bottle and not working properly when I tried to use it and lost some cream/liquid already so didn’t have enough for my hair. I will continue to get another shipment, but if the bottle leaks again then I will stop my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDevi - We’re so sorry to hear that your order arrived damaged. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution! Keep an eye on your inbox for more details. |
Not amused.The hair color itself was mulifaceted and had a lot of depth and dimension. I didn't need the subscription to send me color so I cancelled it. I forgot to remove the card completely and sure enough they still charged my card $25.95. When I emailed them they promptly notified me that my money would be refunded. However, that was not the case. It has been nearly a week and the charge is still there...?!? Not to mention no actual human will answer when you call customer service. I feel like this might be a scam. Ladies take yourself to a real salon. You deserve it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyI’m not happy with what I received. I was expecting light brown, that is what the color said. Instead my hair remained the same dark brown only with reddish sheen. Not what I wanted at all. From this day on I’m canceling all future orders. No one even noticed any change. Thank you But I don’t want any more of this product. [email protected] B Lopez 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTurbo - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not for meafter using this product twice I do not see that is adequately covers my gray hair color. a bit disappointing but no sense is putting more $ into a product that doesn't work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |