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Custom Color Set
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66,637 Verified Client Reviews |
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I hate itI’ve used the product 2 times. It leaves a heavy residue on my hair that takes 2 days to shampoo off. There is nothing extra great about the color either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Stinks to High HeavenThe smell of ammonia in this is insane. My first order came with 2 of everything and it wasn't enough to cover even half of my hair. When I first completed my profile I said I have very thick and very long hair. I definitely would not recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Unsatisfied - Stop future shipmentsI rec. my hair color on Thursday 5/24/18. The package had 2 conditioners, no shampoo and I cannot get the top off of the bottle with the color in it. I am returning this shipment and wish to opt out of any future shipments. This plan is not working for me. Sorry! Elsie Gainey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElsie - We’re so sorry to hear that your most recent order arrived damaged. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This experience was not goodI’ve colored my hair many times with esalon and loved it but for some reason this time has been the color from hell. My hair feels like a grease monkey that’s so sticky. I’ve washed my hair twice, once in the shower and after trying to blow dry the heavy mess, I washed it again in the sink. I wait for the water to run clear before putting condition in and why it feels like this, idk. I’ve never used the end shine color before that was given as a bonus, not sure if that’s the culprit!?! All I know is, I’m flying to Oregon tomorrow for my sons college graduation and my hair looks just awful!!! Not a happy camper right now. I guess I should of paid the $85 to have my stylist to color it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
My hair was ORANGEhad to see a professional for color removal. Office was closed so could not receive support from e salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a orange tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
Too orangeHello, I claerly specified in my original order that I needed to stay away from orangish shines I too frequently get from hair colors. And the shade you prepared was no exception, it was faaaar too orange for my complexion. Nevertheless, the whites were well covered and the color actually ages very nicely. please, make the new batch bluer or anything needed to avoid any orange shades!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLore - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more orange than expected. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
way too dark, blackI am frustrasted. My hair is dark brown, not black. Well, now is it black. I sent pictures along with selecting my natural color through the quiz. Dark brunette shades are not black. Please don't paint brunettes with a broad stroke of black dyes. Furthermore, this color has zero dimension. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsay - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with us to resolve your concern. Please let us know if there is anything else we can do to help! |
The Worst At Home ColorThis was my second time "trying" your at-home coloring, and it turned out absolutely horrible!!! The color came out way too dark, and left this horrendous sticky/waxy residue on my hair that took forever to come off. This is not what I paid 18 dollars for! I am demanding my money back!!! And I will be once-and-for-all cancelling my membership! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of us to resolve your concern. Please let us know if there is anything else we can do to help! |
Sticky hairI really liked this color it was easy to apply but when it came to finding out the color it made my hair look and feel sticky and waxy. I've never used a hair color that made my hair feel this way. It took multiple washings to get the coating off my hair. I will not be getting another color from esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
no gray coverageThe color was a bit dark and it did not cover my gray hair. I had to go out and get a touch up kit for my gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |