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Custom Color Set
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66,637 Verified Client Reviews |
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Didn’t work for meAfter reviewing my color choice with a consultant, we decided on dark blonde. It turned out light blond with an orangey cast. Now, just a few weeks later, it is significantly lighter. Looks terrible! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
something differentI have been a happy customer for several years, but this color seemed different. First, I had asked for a little lighter, and it doesn't seem to be lighter at all (not a deal breaker) but the product seemed different. It was drippier than usual, but then when it was time to wash it out, it took forever! It just wouldn't wash out! I used the whole tube of shampoo supplied (usually just use half) and then I had to use my own shampoo and rewash again. I still feel a little sticky in one spot on my head. If it's going to be like this next time, I don't want to continue my membership. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Underwhelmed 1st experienceFrom the shipping notice that took at least seven days to actually be able to track it, to the fact that the color I received is absolutely nothing like what I expected, to the average quality of the results, I'm underwhelmed - especially for the price. I won't be returning and sadly wouldn't recommend this based on my experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedFirst order was great, I was not happy with my last order, colored on 5/10 it is only 5/31 and greys are visible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Hair colourNot so impressed this use. Didn’t cover roots and didn’t last very long 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
HighlightsI wanted a lighter base shade and they only sent enough for the roots. Now I have a lighter stripe at my root line. I did the highlights today. Barley noticible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
SlimySlimy on my hair. Didn't cover gray still 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqui - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still too DarkI Like the Product but the Color still isn't Right 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good just darker than the last timeThe color came out much darker this time. Not sure why. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonya - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not overly impressiveI have waited over 2 years to dye my hair after over processing my hair..... I waited til all the old dyed hair grew out and cut it all off..... now with hair that hasn't been processed in years I thought I would give this a try and I wish I didnt. I have started getting greys hence why i decided to dye my hair again and the dye barely colored it... i have dark brown hair and dyed it "medium brown" it made all my greys a dirty blonde color so they are just as noticeable as before.... now I'm wishing I would of went with an Auburn since the brown is very flat..... I'd say save your money and go to sallys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeaghan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |