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Custom Color Set
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66,637 Verified Client Reviews |
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Disappointed in the custom serviceI was quite hopeful, but wound up disappointed. I wanted to create some even harmony on the few years of dye and highlights that have left my hair a pretty wide range of shades and stripes, mixed with a bit of grey. I completed the lengthily questionnaire and sent pictures that pretty well illustrated the 'problem'. I was sent a root-covering kit, which doesn't make sense as it would only add one more shade to the mix. The customer service rep made no effort to try to rectify the situation, which seems odd for from a custom hair color company. I returned the kit, unopened. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for your feedback. We apologize for the disappointing experience you had with our color and customer service. We're always looking to improve our service and products, and truly value everything our clients say. We see that a color specialist has attempted to rectified the matter. Please let us know if there is anything else we can do to help! |
Didn't cover gray.I filled out the question form, but it wouldn't let me submit. Anyway, this is what I said... The gray wasn't covered like it was the prior time. The lighter shade was better, but I still felt that it was a little brassy on the top. Maybe I need to keep it on longer (although I did the amount of time in the instructions). I am going to re-color it right away if it isn't too harsh and if it is okay with your formula. Can I have it sent immediately, so I can re-color? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLora - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Colour leakMy hair was still leaving stains on my pillow cases still after 4 weeks had to throw my pillow case as it was stained I did like my colour so was gutted really although it has faded lots. I wanted purple tones and now it’s more red I had pear mahogany. It was a lovely colour just faded so much again I’m gutted as I was a qualified hair dresser that had to stop due to health problems. I found the colour set up very professional. I thought at last a professional colour set up with our having to go to salon I thought at last so was truly gutted as would have stuck with your company for ever. You did send me a message saying you would send me something free but never heard anything until now. I’d probably try again with yourselfs but I don’t no if I dare and if you were a real salon I’d expect it re done free of charge it as faded & stained my bedding and towels so ???? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results and the experience you had while using our color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us with more details. We truly appreciate your feedback. |
Good color, but way too much red in colorI liked the color, but it had way too much red and gold in it. It turned my gray hairs gold, and since the color was a light brown, it made them stick out even more. I have sent a note to my colorist to completely take out the gold and focus more on blonde and blue base for next time. We'll see how it goes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your matter. Please let us know if there is anything else we can do to help! |
Not goodThe color was to dark I didn't like it wasn't what I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYeira - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
The most horrendous I have ever tried.I will never use this again. The color was off and it colored my scalp black! Do not send me any more and I want my money back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
color adjustment not what I asked for.A couple of orders ago, I asked for a color adjustment which I described as "more red" what I got was a mix with double or more on the copper. It was so orange! Not a fan. Unfortunately, The latest shipment is the same because I was traveling for five weeks and didn’t get the color or ship date changed. I realize these are problems that I caused, but now I’m stuck with this orange hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeeDee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A little darker than I would likeI don't know whether or not I am doing something wrong when selecting my color or whether it is the case that I cannot go any lighter than one color above my natural color, but I would prefer to go lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Love the color but what a mess to apply.The color was darker than expected but I am thrilled just the same. Took me out of my comfort zone and I am better for it. I am not sure how subsequent kits are going to manage to keep this color going. It is too soon to know how much the dark color will fade. The product is runny and messy. Because it is so thin it was hard to apply at the back of my head. I was cleaning color off my shower walls for days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTuesday - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Yikes. Did anyone read my requests?When signing up for the service, I specifically noted that I wanted to avoid gold and red colors in my hair (they make me look like a corpse). I received medium blonde hair color, and guess what? It is full of gold and red tones. In fact, when I look at the pictures of women in the salon advertising materials, they all have red and gold tones in their hair. What was I thinking?! No more for me. I’m back to my usual blonde at the grocery store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red-gold than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |