|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Worst decision ever!Worst decision ever! My hair looks like a cheap red velvet cake; I am so disappointed! It absolutely does not look salon quality; more like hot topic employee diy. Frustrated that it took so long to get here and that I wasted so much time to ultimately have ridiculously awful hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJeff - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
did like itdid not like it 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
scalp blistershair color made my scalp blister cannot use 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
turned brassy. did not cover all the greysI want to cancel but can't find where. the color match (even with a headshot) turned brassy in days and did not color my gray as well as store nought brands. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMary - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula. Our Color Experts have been in contact via email with more details. |
This company will not leave me alone!First order came with a leak, and I just about ruined my sofa. I contacted the company, heard nothing. Suddenly I received a new kit, but though canceled my account, I continue to get emails. I see my account is still active, though on hold on their site. I to cut all ties to this company and all my information deleted. It does not seem possible. Whatever you do, do not create an account with this company! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKatie - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We take it all to heart! |
NOT WHAT I ASKED FOR and exactly what I stated before purchase that I did NOT waI specifically asked for dark blond, cool tones and NO brassy, orangey color. My hair is no longer ANY blonde. It’s this Brown, brassy , orange mess! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBetsy - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We take it to heart. You are backed by our Happiness Guarantee so please look out for an email from us with more details. |
Need grey coverageLike the color but would love more grey coverage 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaritza - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
Not what I expectedI was hoping for more purple and it appears what I have is dark brown with red. The application worked great and everything else was fabulous, I am just not happy with the color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for resolution details. We truly appreciate your feedback. |
Second try still shows greySecond try grey still came through. And my charge went up to 24.95 why? It’s suppose to be $10. I am cancelling my account. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHope - We apologize that you were disappointed by the gray coverage of your hair color and for the confusion of the Plan price. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
HelpI'm looking for a change, my hair is dark and boring. Looking for somethingthat will not make me look so washed out and blah. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |