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Custom Color Set
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66,591 Verified Client Reviews |
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Doesn’t cover all grayColor is good but coverage is not ...esp on the gray on the temple area. Even if I put it on there first and let it set before I put on anywhere else ...so not real pleased. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Karen! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
RatingThis is the second time ive used the product, and both times it covers well but it lesves my scalp extremely greasy and the ends are really dry. I have followed the instructions as directed and had to wash my hair two extra times to get the greasiness out. Can't say that i like the product and won't be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Christine! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not what I expecetedI was hoping to eliminate my 2 step process of lightening and then adding red semi permanent but with my choice of red, we needed to still continue a 2 step process. The colorist was extremely helpful and informative. She lightened my roots and then added a red color boost formula on the ends. The color boost red was much redder than the roots and the next day when my hair was fully dry, you can see the line of demarcation between the 2 shades of red. The overall boost color also didn't last more than 10 days and I only shampoo weekly and cowash every 2-3 days. I really wanted this to work out but I suppose with the color I am used to and want to continue with, I have to go back to my previous method. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Crystal! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No other place to communicate - Not sure I want to reorder until we communicateI liked the original color better - when the adjustment was made for a "little less red" it ended up way too dark and I do not like it at all - The original just looks too red and tinny in the sun. suggestions? If none, I much prefer the original - I have an appointment to "fix" what I have now -- I know this is a bit of a process so thanks for working with me 15 of 16 people found this review helpful. Did you? |
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Response From Our ExpertsHi Deborah! Thank you for your feedback on your color. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Bad colorHi I didn't like the way the color came out and i can't figure out how to turn my plan off 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Rachel! We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Did not coverThis product did not cover the gray roots. I did like that they would adjust the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Valerie! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
BrassyI wasn’t really impressed with my color this time. My hair is looking brassy and my color isn’t really sticking. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Teri! We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Not my favorite shadeThis color was lighter then what I wanted. I had wanted to get a darker color then my last order but ended up getting one that was lighter and more red then I would of liked 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Debbie! Thank you for your feedback. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
DisappointedThere is nothing red about this color. I am so disappointed. I now have brown hair that is too dark to correct back to my red. My red was my confidence. I feel ugly and embarrassed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Wendy! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Came out too dark !Way too dark! How long should I wait to recolor my color? Do u have Carmal color to add to strands? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jen! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |