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Custom Color Set
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66,591 Verified Client Reviews |
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Gray losing colorLooked good but over time the gray seems to be losing color. Do not wish to color again. But no place to cancel future shipments 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Fell victim to the gunky gummy residueI spent a ridiculous amount of time rinsing this product out of my hair and it still didn’t feel clean. Used the enclosed shampoo and conditioner. I’ve been coloring my own hair for 25 years and I followed these directions precisely. Tried to dry my hair and it had such a gunky, gummy residue that was greasy and I couldn’t get a brush through my hair. Let it dry and it has this greasy residue when I touch my hair. Got back into shower and shampooed twice, then used conditioner. Got out of shower and it’s almost nearly as bad. Was supposed to go out for my husband’s birthday tonight and I’m embarrassed at how awful my hair looks and feels right now. Really ruins everything. Will NOT use this product again. Google this issue—its a widespread one that dozens of people have complained about for over a year. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Did not work for me.I have black hair and I ordered a chocolate brown hair dye. After using the hair dye there was no change in colour at all. My hair remained black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOreen- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Extremely disappointedI had high hopes considering this was supposed to be customized colour. I don't understand why it looks nothing like the picture I chose it's much darker on the places I applied second bottle, I'm actually super depressed about it. Customer service was great when I called to check on the color but that doesn't matter when my hair looks like this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t change the color of my hair at allI wasted money on this product and it didn’t even change the color what so ever. Never will I buy again. I was so excited about this product but disappointed with the results it’s like I just colors my hair with developer because no color was changed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We’re sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Washing Color OutI have been ordering from ESalon for 3 years now. I love the concept and the color. However, it is difficult to wash th color out and leaves a sticky film on my hair, for 3 or more days, even after diligently trying to wash it out several times. I also referred my sister and a friend who had even more trouble then me - it might have to do with the water they use. However, we all agree the color and concept is awesome but it is so frustrating trying to wash it out. Therefore I am now too canceling my account. If you ever improve this aspect of the product I will definitely rejoin and I am sure my sister and friend would as well. Please keep me posted. Sincerely, Kim 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. You are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Uneven colorReally beautiful packaging and I was so exited to use it, however even though I paid the rush fee it took longer than expected to be delivered. The color left a brassy red tint to my hair even after the toner that came with the highlighting kit. My roots where left a lot darker than the rest of my hair even though the box came with extra color to ensure full coverage I feel it didn’t cover my hair evenly or properly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberlee- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
FadesI gave it another shot but the color fades so quickly even using a special shampoo. Love the initial results but very disappointed in the color after 3 washings. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Does not cover gray as well as advertisedI left the color on longer as instructed, still does not cover 100% of greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color Results not as expectedMy natural hair color went from healthy soft blond to full head of shockingly white. I wanted to add color back to soften the white to more of my natural color and sent a picture of my white hair. I used my custom esalon as instructed and it turned out pink. Not sure what can be done at this point and there doesn't seem to be a way to contact eSalon for help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |