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Custom Color Set
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66,591 Verified Client Reviews |
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Current orderToo dark - almost black - unacceptable 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ShippingI ordered on dec. 7th shipped on Dec. 10th it is Dec. 15th and it still isn't here? I guess you need to order a month in advance to use this company?? It is now December 19th and still nothing!! I paid the extra “rush” money too! What a disappointment 0 of 0 people found this review helpful. Did you? |
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No feedback!What is the point in adding comments when there was no conversation about what I asked for and it was completely ignored. As soon as I figure out how to cancel this I am!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen- Thank you for taking the time to reach out. We're sorry to hear that you were disappointed in our service, as we always aim to ensure clients are completely satisfied. Any time a client has a question or wants to discuss color, we are always available. Please keep your eyes out for an email from us shortly. We will be reaching out to you to discuss your next steps! |
Color not what I would likeColor was not bright enough. I had been using Loreal/Ferria (2018 colors of the Year). Color has more Purple shading & can only remember .mauve in the name. Was trying eSalon , as most reds I have tried fade fast due to not having a N-Brown in the mix. If you can get owe to duplicating the color mentioned above, I would be willing to try your color again as I generally really liked the components. If not I want to cancel my participation & DO not want to receive any further color. Thanks for your help. Please stop all deliveries unless you can attempt the above. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that we can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
I have two different colorsI consulted the colorist on the phone. I was excited to try but the color bottles in the box were switched and I didn’t noticed it till I applied the second portion. I don’t know if it was because of that reason but my lower hair is much much lighter than my roots. I ended up having two different colors. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsN- We’re so sorry to hear that you were disappointed by the results of your color application. It appears we were in contact earlier to discuss your next best steps to help get your hair back to where you'd like it to be. Thank you for taking the time to share your feedback! |
Disappointed in colorCalled because color I had picked came out too red. Color recommended came out even redder. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hair colorI don't care for the latest color that was sent. It came out very light and washed out looking. I followed the instructions carefully, but was disappointed. I've liked all the other colors I've gotten up until now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerry - We’re sorry to hear that your color came out lighter than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. We look forward to crafting your custom color! |
ColorColor was not changed as asked 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Disappointed.I really wanted to like this idea, but after my third use of the dye on my roots, I’m very disappointed. The dye leaves a heavy waxy residue on my hair, I had to wash it six times as my hair is very thick. I had to concentrate on small pieces and really scrub it to get it out and I felt like it was taking the dye out of my hair. I don’t know what else to do I won’t be continuing my subscription at this point until there is a remedy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuli- Thank you so much for sharing your feedback! We're always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product. We want to make this right, and will be reaching out to you shortly to resolve this for you. |
Too lightDidn't like the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |