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Custom Color Set
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66,591 Verified Client Reviews |
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GRAY HAIRI sent 3 emails about my problem. No one answered. I guess you will probably not answer this. The gray on the top hair and the sides are not taking. I had to change the date a week earlier because you can see all the gray grow out. Also changed color. Don't know what to do anymore. Please answer.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFran - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Sorry not happyI'm not happy with the product I'm coloring my hair more now than ever so I think I will stick with store brought its less money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracee - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
How did I become Princess Ariel?!My color was described as dark blonde but what happened was my hair turned a very unnatural, uneven red. Then it turns out I was shipped another order as I was on automatic resend. I do not recall asking for this service as I would never get a repeat of a product I had not tried yet and was ultimately extremely disappointed in. The customer service woman was very friendly and although I was refunded for the purchase I was still charged for shipping, a service I did not want! I wrote an e-mail asking for a refund of the original product as the policy states 100% guarantee but it has been over a week and I have not received a reply. 7 of 7 people found this review helpful. Did you? |
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Response From Our ExpertsErica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the color I wantedI did not like the color. I thought it was going to be a little darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Could cover greys better.Generally love the service from Esalon but a little disappointed at the level of grey coverage. It doesn’t seem to cover greys at the roots as well as hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJilli- We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
My Color SetI wasn’t that happy with the color this time, the first one was too dark but I liked the red highlight, this one was a little too light. Is there a way to meet in the middle of these two color sets? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Fades fastIt fades really quickly and it’s not all that dark. I did request an adjustment, so we shall see . *** EDIT*** Lowering the score to one star. I had the color reformulated , it still faded super quickly , when I called customer service I basically got told “tough “. No offense but if I have to pay 20$ because this color AGAIN faded within the timeframe of 2 shampoos , this service isn’t worth it . I canceled . 0 of 0 people found this review helpful. Did you? |
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Did not cover my greys to my expectationsAfter applying the color after a week the greys were showing without even washing my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. It appears we have reached out via email to help get this resolved for you. Please let us know if you need any further assistance. |
something changedHair color and developer were very hard to mix and kept separating in the bottle. When I washed my hair, this time it left my hair very greasy and didn't cover my grays at all. I washed my hair a second time, and was still unable to remove the greasy residue. It took 3 days of washing my hair to finally remove the grease. I've had trouble covering my grays in the past with this product, but never had greasy hair before. I think it is time to move on. I was getting better results with the store brands, and it was a lot cheaper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this experience with our color. We can confirm that our formulation has not changed. This is not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not coolColor is as dark as the initial color given that was wrong. I'm not a brunette nor do I want brown hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabitha- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |