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Custom Color Set
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66,689 Verified Client Reviews |
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ComplicatedAfter reading the instructions I find it is way too complicated to follow the instructions, especially because my hands are arthritic. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarge - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colour for meI hated my colour, esalon sent me a colour with red in, I ordered purple in it, they said their colour would be better, I hated it and went back to my own hairdressers 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. It is important to note that violet is made from red and blue, so any color formulated with purple or violet will have red in it. Please keep your eyes out for an email from us shortly. We will be reaching out to you with further information to help resolve this for you. |
Not really the color I wanted...don’t like itThe color looks unnatural, not the copper I was expecting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorIt's a pretty color however much darker than the picture and what I had wanted so I'm not happy 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsRae- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Haven't used it yetHaven't used it yet. 2 of 17 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- Thank you for letting us know! Please be sure to edit your review to reflect your feedback once you have tried the color. We look forward to hearing it soon, and we hope you enjoy! |
GRAY COVERAGESADLY, THIS COLOR IS NOT FOR ME AS IT DID NOT COVER MY GRAY, WHICH FOR ME IS THE WHOLE POINT. I HAVE HIGHLIGHTS DONE PROFESSIONALLY, BUT THIS COLOR FORMULA DOES NOT WORK TO KEEP THE ROOTS AND RESISTANT GRAY AT THE BACK UNDER CONTROL. I HAVE TO CANCEL. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Roots not coloured wellI was excited to get my e salon colour but was so disappointed with the result. I followed the instructions to the letter and I have to say that my roots (grey) although slightly tinged with colour are very noticeable against the rest of my hair 😥 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bright ginger !!My hair has come out bright ginger!! Not the colour I wanted and completely different to the same shade in semi permanent. I’m out tonight for my birthday and now have to spend the afternoon trying to strip my hair colour out... very sad... as previous dyes had been great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I dyed it and it looks exactly the same as before I dyed it!I wanted a copper red color, but got a mousy brown with a reddish hue. Not trilled with this at all, my color does not look any thing like the color I choose. It also took 40 minutes as compared to my regular dye that only takes 25 minutes. I would have looked past this if I didn't wait my time dying my hair the identical color it was before. Guess I'll just through out the free second dye they gave me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKamala- We’re so sorry to hear that you were disappointed by the results of your color application, and we apologize for any confusion. Your kit included 2 bottles of custom color (with different formulations) intended to be used in one application per your custom color instructions. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I like the color, but...I like the color, but found the customer service to be lacking. When I went to my history it would let me reorder my last order, but I could I not find a way for it to tell me which color I had previously ordered. I ordered and hoped for the best, but would have liked to seen my specific order labeled for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- Thank you for taking the time to share your feedback! We are sorry to that were unable to find your color history through your account. You can do so at any time through the Color Details page on your account (under the My Hair Care section). We are always available for assistance at [email protected]. Please keep an eye out for an email from us with further information. Thanks again for reaching out! |