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Custom Color Set
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66,591 Verified Client Reviews |
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Nothing changed ;(I thought by sending pictures of before and after will help my stylist to help me achieve my color. Sadly, after all the hassle and struggle of application, I never had any changes whatsoever. Seems like i just took a bath and that's it which is sad as I've read a lot of good reviews. I'll check other brands. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsQueeny- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
asking for color adjustmentI wanted to go a "shade" darker. Which to me was just a shade, as in a slight change. All the communication I received was, "your color has been adjusted". The shock to me was when I colored my hair and rinsing it out, I was not blonde anymore, but now a light/medium brown. There really is no communication. You ask for a color, you get it. I will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
I am not satisfiedI was disappointed with this color set. I even did not try highlights I ordered with this color. Color itself was good, my hair soft and shiny after coloring. But it did not cover my grays. Right after coloring I could see the difference between gray and not gray hair. Now, three weeks after coloring my grays don't keep color, not only grown roots, but all hair length. Probably will stop using using your products unless you have something more suitable for gray hair. I have about 30-40% of gray hair and would like to have 100% gray coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElena- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TerribleMy roots did not take the color. I colored my hair today and followed the instructions. Terrible outcome. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGretchen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AllergicAllergic to your products 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue- We’re sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on our color and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thank you for reaching out! |
GreysFor the most part I like the color, read instructions to the T BUT some grays made it through so and over all coverage did not take 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I orderedPretty sure the somewhat dark brown colour I was sent was no where near the dark ash blonde I had ordered..... if you want to make a good product start with giving customers what they order. Messing with someone’s hair can cause some serious problems.... not ok. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- Thank you for contacting us! We apologize for any confusion- we can confirm that we shipped your requested Dark Blonde Ash shade. We have emailed you to help clarify things and discuss this matter further. We appreciate you taking the time to reach out, and we look forward to working with you to help achieve your color goals at home! |
Didn’t come out the color promisedOrdered my hair color in a dark blonde - golden copper. Unfortunately instead of getting the color promised, my hair is now a coppery medium brown. It a perfectly nice color I guess, but it wasn’t what I wanted AT ALL. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not happyI followed instructions. Not the color I was expecting. I am still blonde, with a touch of red. My hair is now dry. Have to go have it fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- Thank you for your feedback on your color. At eSalon, we are always striving to improve and ensure each and every customer is satisfied with their color! We are so sorry to hear that we haven’t got it just right. We would love to work with you to help you achieve your color goals at home. Thanks again for reaching out! |
Sad.... Roots and Ends Mismatch***** I have to edit my first review to give a review on the replacement product from eSalon as they do not have that as an option. My second review isn't any better than my first review. It took eSalon 2 weeks to respond to me and the only reason why they fixed it was because I finally picked up the phone and called them. But I got a new kit. Hooray. Only my replacement kit did not have everything I needed to color my hair. It was missing the applicator. Really you guys? This is the best you could do with a replacement kit? In the second kit the hair color itself is not even half as pretty as the first one. My 2nd hair color is very flat, is not multi-tonal and there's No Dimension to it. At All. The double process has left my hair dry dry dry. I'm sad and disappointed. I just wanted pretty hair and I really wanted to love to love to love it. My experience with eSalon has not been the best. At all. The ball is in your court eSalon. I am giving you a chance to make this right for me. I need you to be proactive and fix this please. Who knows maybe third time really will be a charm ?? I am leaving this in your hands and it is up to you to keep me as a customer and make this right***** I was so excited to finally try this product. The color came out wonderful. On my roots that is. However the bottom portion of my hair, from about four inches from my roots down my hair is a completely different color. My ends and my roots are mismatched. Ugh. My gray is covered wonderfully, however I'm not happy because my hair is two different colors. At least at the salon I wouldn't have to deal with this I would have paid more but I would have had my gray coverage and my roots would have matched my ends for much longer than the eSalon product. I reached out to eat salon the day after I colored my hair. It's been 2 weeks and I have not heard back from them. I wish they would keep their word about 100% satisfaction guaranteed. They have not done 0 of 0 people found this review helpful. Did you? |