|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
High expectationsI was excited to get my color package but wasn't able to try it until a few days ago. I am not so excited any more. It didn't have enough purple in it and it seems to have been too much on my hair as it is frizzy. Soft but frizzy and the color just not good. Dull looking. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Carrot Top!I asked for a darker copper colour, and now my hair looks like a bunch of carrots. I’ll never leave Esalon or complain because I simply LOVE IT, except for my current colour! 😔 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMegan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
The color is awesome, but it was SO hard to remove the product from my hairI’ve washed my hair four times now and I still can’t get the dye off my hair. It’s almost like an oily glue goop that makes my hair stick together and it is VERY hard to wash out. I don’t know what is in the dye, but I’ve never had this problem before. I don’t think I’m going to try this again unless they redo the formula. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaura - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Wrong colorI colored my hair and followed the step by step instructions, I was left with a brown copper color for my roots, which I wanted but then a dark brown purplish/red color for my ends. I am not happy at all. The colors are COMPLETELY different and in no way shape or form should ever be chosen to fade into one another, especially by a "professional". I will never order from this company again. It's better to see what your getting then just someone sending you whatever they want. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLARS - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Exactly what I did not wantI wrote in the notes that my hair pulls red. Guess what color my hair is? An ugly brown-red. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKatelynn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
ColorTo light for me 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNicola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Nothing like the color I said I wanted.My hair is nothing like the color I ordered. Watse of money! I had to go to Sally Beauty and buy color again to fix it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I was so excited to give this hair color a try!I was so disappointed on the outcome, I couldn't wait to shampoo my hair with my reg. shampoo afterward! I'll be staying with my usual home coloring which is much less expensive!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDarlene - We’re so sorry to hear that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Hmm.Honestly I'm not sure what went wrong. The thing I disliked the most was when I washed the color from the strip of hair I tested my color on. Even after I used the shampoo and conditioner provided my hands and that strip of hair were left feeling greasy. Its been years since I last dyed my hair but I dont remember having that issue with boxed dye from the store. I would like to try again but I'm not willing to pay $25 and wait another week for the box to arrive. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaura - We’re sorry that your custom color left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Maybe they got confused?Maybe you sent me what color i have an not what color i wanted? i wanted a much lighter copper tone, slightly mohogony and i have the exact color i already had .. and i didnt have any dyed hair ... its basically a dark brown .. cant see any copper at all just a TINY slight tiny ONLY in the sun Very sad 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRisty - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |