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Custom Color Set
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66,637 Verified Client Reviews |
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Probably one of the worst hair coloring experience I’ve had.Not very happy with the color at all. If I could attach pictures I would. I stated I would like a color that brightens up my hair, that I don’t like too dark and want to not have any black. My hair color is a medium brown and was currently a little darker than I liked, but not black. Yet After the first coloring treatment with esalon I now have jet black hair. I’m very discouraged and will not be ordering again. Plus the ease of the whole process is a mess. I would be happier with a one step situation and this was many. I’ve used many box colors before with way better outcomes. Also I did use the stain preventive and it didn’t work at all, neither did the one wipe provided. What a mess and I’m very upset! :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGretchen- Thank you for your feedback! We are sorry to hear that your color turned out differently than you expected. Please keep an eye on your email. One our of color experts will be reaching out shortly to discuss your color and see how we can get this resolved for you. We appreciate you reaching out, and we look forward to speaking with you soon! |
Too dark and some residue?I order a dark brown and it was almost black. But a very nice dark brown color, I just can’t pull off such dark hair with such pale skin. Also a section of my ends had some kind of waxy residue left on it that I had to wash 3 times and rinse with acv to finally get out. That has never happened to me before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Horrified at my dark locks.Under the recommendation from my friend, I was interested to try Esalon out but am horrified that I have gone from a warm rose gold to a flat dark brown, with uneven tones. Although delivery was speedy from the USA to England. I cannot say that will be recommending Esalon to my friends & family. I now have an appoint with a colourist to see if she can salvage my colour. God only knows how much this will cost to put straight. As for Esalon’s “100% guarantee or its on us”, I can’t see how to complain & judging by all the negative reviews online, I will have to put this down to a hard & expensive lesson as I should have done more research prior to ordering from Esalon. I am one of many dissatisfied customers. Do your research before joining Esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- Thank you for your feedback! We are sorry to hear that your color turned out darker than you expected. The comments received here concerning your starting color do vary from what was received with your custom color profile, and your starting color indicated (particularly without a photo) is very important for formulating and your ultimate result. Our Color Happiness guarantee is something we stand behind! Please keep an eye on your email- we will be reaching out to help resolve this for you. Thank you for your time. |
It is not what i wantedWRONG COLOR HAS NO AUBURN/RED IT IS DARK DARK BROWN [email protected] 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
No gray coverageJust like the store bought or salon color....this one did not cover the gray but just made it brassy looking...I did explain this problem up front before ordering, and followed the instructions to the letter....but the result was just as disappointing as the rest 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSilvia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still have graysI wanted to try this product because I thought it would be better on resistant grays while my skin definitely has more color, I still have silver in my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still not the color I am afterThis is the 2nd time I am trying to get my hair to a medium blond. My instructions are to color my roots with the 1st bottle for 30 min., and then use the 2nd bottle on the length for 10 min. The roots are darker, it’s been over a week, and the root color is starting to lighten up a little, so it’s not as noticeable, but I wasn’t very happy. I am considering canceling my contract, I am not getting the results I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not the color I wantedNot the strawberry blonde I had hoped for. Very little change at all in my hair color from what it was prior to coloring. I do like the way my hair feels and the body it has, but otherwise I am disappointed in the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pros and consIt’s definitely cheaper than a salon, but I usually buy box dye from the store and color my hair myself. This treatment left my hair in hard clumps while coloring. I figured no problem that it will just wash out. Nope! Even while washing, my hair still stayed in clumps. I had to wash and conditioner it twice just to break up the clumps. My hair is definitely not soft anymore. Maybe after a few more washes it will be okay. I had reddish brown colored hair prior to treatment, and I was trying to aim for a medium brown. I got a reddish medium brown. It’s not bad, but I was hoping to get rid of the red, but maybe I would have had to strip it first. My hair holds red really well. They sent me two bottles, but I only needed one bottle. My hair is long but fine. I will use the second bottle later and decide then if I will repurchase. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Waxy mess!I wish I had read the reviews before ordering. My hair was a waxy mess even with following the instructions exactly. I couldn’t get a comb through easily, couldn’t blow dry my hair and it kept leaving the waxy residue on my hands. I seriously had to wash my hair 8 times to get the gunk out. I still had residue but it was manageable. I’ve been dying and getting my hair dyed for 25 yrs and have never had this experience. Never again!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |