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Custom Color Set
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66,591 Verified Client Reviews |
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Split EVERY hair on my headAfter 2 years of chemo treatment... I finally had healthy hair halfway down my back again... I color my greys, so I can feel prettier, now I look like a fried french poodle and all my hair has to be cut off AGAIN! Response from e-salon experts, UNSATISFACTORY... I had 2 years of chemo treatment, and then 2 years of no treatment before I colored my hair,,, I had VERY healthy hair halfway down my back, until I used your color... YOUR color damaged my hair to the point that there was no saving it... it came out in huge bunches, and what was left was brittle and split to the root... 0 of 0 people found this review helpful. Did you? |
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Too dark and strange residueThe colour I ordered (dark brown) is pretty much black! Also, although I have very short hair, I had to wash it about 5 times to get the weird waxy residue out. The residue then collected on the floor of the shower and blocked the plug. Safe to say I won’t be using again or recommending. Such a shame as I had high hopes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCate - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
My colorI like the color, I just thought it would have had a more violent tone to it then it did. Maybe next time there can be more violet tones? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChandelle- Thank you for reaching out! We are happy to adjust according to your feedback, and your next shipment will reflect your requested changes. We look forward to crafting your next custom color soon! |
Too lightGot a 2 step system, one for roots and one to add highlights to ends, but the roots were barely carmel brown, while the ends are a cinnamon color. Was not happy with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. It appears that one of our Color Experts has adjusted per your feedback to better suit your needs. We appreciate you reaching out! Please let us know if you need any further assistance! |
Left my hair very dry. Used as directed, terrified my hair would break off.Left my hair so course and dry I was afraid it was going to break. Can’t say anything negative about the color, but formula was harsh on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Icky conditionerWhile everyone has raved on the color, I needed to wash my hair twice the last couple of times I used the conditioner. The first time I thought I didn't rinse it properly. Last time I thoroughly THOROUGHLY rinsed the conditioner out, with the same effect: as though I had put wax in my hair. It was sticky, gummy and oily looking. I know that I don't have to use it, although it seems that if you package a conditioner with the color it is intended to make your hair look great and prolong the color. Advice? 33 of 39 people found this review helpful. Did you? |
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Response From Our ExpertsLauren- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly! |
Lil Too RedI was going for a more copper color, & mine turned out more red than copper. The look has been well liked by my friends so far, but next time I'd like to get the color I ordered. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShelley- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. It appears you ordered a Light Brown Red Copper, which has red as the predominant tone. We are happy to adjust based on your feedback for your next order. You are fully covered by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern We appreciate you reaching out! |
ColorDid not cover the grey! I don't have that much, but what I do have is in the front & it did not cover. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAlbert- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t work!Not sure why but this time round the colour just didn’t work at all. Had to leave it a couple of weeks and get it done at the hairdressers. Really really disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We appreciate your feedback. |
My red hair will not budgeI love the gray and coverage of my roots but my ends will not take the color well :( .. my ends are still reddish 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- Thank you for your feedback on your color. We are so sorry to hear that your desired result has not yet been achieved. Intense red tones can only be masked with hair color. Removing such strong tones typically requires a color correction in a traditional salon. One of our Color Experts has sent you an email to help discuss your color goals and see if we can reformulate to help get you closer to your goals at home. We appreciate you reaching out! |