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Custom Color Set
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66,637 Verified Client Reviews |
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First order grately disappointedMy hair is still red, the hair dye smells horrible, and the hair dye got so thick on my hair it was difficult to take the dye out, even with the shampoo sample they sent I had to use my regular shampoo because the dye would not come of. I actually wanted my hair to be caramel blond. Completely unsatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCristina- Thank you for your feedback! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your account, we see that we spoken with you to resolve your concern. Please feel free to reach out if you need any further assistance! |
BurningThe color creates a Bruno g sensation on my scalp making it very difficult to leave it on for the recommended time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Cant use allergic to it please remove meI'm highly allergic to it please unsubscribe me ThANK YOU KIMBERLEY DILLON 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberley - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not what i had in mind at all! WAY TOO STAWBERRY BRIGHT REDWAY TOO STRAWBERRY BRIGHT RED!! Not dark brown with slight hints of copper/red HINTS. THis came out more bright RED/copper with hardly hints of dark brown and now they have adjusted said color and shipped it off already before i could communicate with the color specialists regarding my color. UGHHH yikes!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color Way OffI ordered what looked to be a copper red. My hair came a darker brown with mahogany highlights. Not at all what it looked like on the site. I would like to cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCira - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice coverage, leaves my hair soft, but turns it redNice product but it turns my hair red. I have asked to change the formula, but my hair is just as red as ever. Time to go back to the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Not 100% gray coverageAfter coloring my hair, there were some grays that showed. I followed the instructions provided and did not get the results that esalon promoted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLuisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ANGRYI am beyond disappointed and angry with this product . I used it for the first time yesterday and my hair, which is long, is now ruined . It has this film on it that won’t rinse out . I have no idea how to correct this problem or how expensive it will be to fix my hair. I've been coloring my hair for years and have NEVER had this happens... my hair is ruined!!! I even used baking soda in the hopes that it would remove the film on my hair, which feels like a wig now or doll hair and it didn't work. I have no idea how long I have to go around with my hair looking disgusting.... I'm so upset right now, but had to suck it up for work. I'm so embarrassed for anyone to see my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color faded too quicklyColoring my hair with the red tones for years this is the first time I was displeased with hiw fast the color faded. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. We have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Did not likeI tried the dark brown permanent to cover my grey and it did not work at all. I followed the instuctions but no change. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We will be reaching out shortly to discuss how we can adjust to better suit your needs. We truly appreciate your feedback. |