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Custom Color Set
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66,637 Verified Client Reviews |
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Made my eyes water and hair feel like strawI will not be using your hair color again. I loved the color but the dying solution made my eyes water and burn and eventhough I used all the conditioner, my hair felt like straw when I stepped out of the shower. I had to add a leave in conditioner to get a comb through it. 1 of 1 people found this review helpful. Did you? |
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Not what I expectedI did as the instruction instructed and my hair looks darker then what I expected to be not only that the greys are still there, just a little darker. I'm very disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNorma- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not at all what I wanted.Ordered a dark ash blonde. Sent pictures and everything. Notes I added that I did not want any brass or copper tint to my hair. Did the test stand color seemed great. Then color all over and it is a copper blonde there is no ash to it what so ever. Very upset. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKasey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkProvided feedback on color and haven’t heard back from anyone 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRaquel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Yikes!The color wasn't so bad is that my hair felt like a knotted mess of fine straw. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not as good as i had expectedalthough i did like the colour and the product, it still started to fade within two week and my roots are already showing :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShamira - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
I did NOT ask for 2nd order.Ask when I ordered into kit THAT do not send me another unless I specifically ask you too. Have NOT tried first one yet.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - Thank you for contacting us. We apologize for any inconvenience. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Tad too darkMy hair has natural golden highlights and I don’t want to lose them. The custom color was too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan- Thank you for your feedback! We are sorry to hear that your previous color was too dark for your preference. We can confirm that your colorist will take this feedback into consideration when formulating your new color for your recent order. We are always happy to adjust to suit your needs. Thanks for choosing eSalon! |
What color is this?I was so excited when the my color arrived. Certainly not what I expected. The color was very light on my roots. A golden brown and a few blond hairs. Not a hint of red. Did nothing for the rest of my hair. I followed my instructions explicitly so that is not the problem. I will continue to buy the product I was using. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
MediocreColor is not permanent at ALL. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |