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Custom Color Set
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66,655 Verified Client Reviews |
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Disappointed overall.Seemed good quality products - which did not irritate my scalp. Unfortunately, the root & ends colour were too different. No 1 bottle:- too bland/flat & paler & did not fully cover my roots (Although that could possibly have been the friend not applying it correctly). No 2 bottle:- too much Mahogany colour coming through. Requesting resolution advice from eSalon. It mentioned I should have received another free Bottle of No 2 solution, but this was not enclosed unfortunately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not like the colorI thought my color would be darker. It’s not chocolate brown at all . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Horrible colorI’m really upset that I tried this product and now I’m left trying to figure out how to fix my hair. The color was listed as medium blonde with a neutralizer yet it turned out a brassy orangey strawberry blonde that just does not work at all with my skin tone. It was also really hard to wash out and my hair felt super greasy and stringy the next day, and now 2 days later it is crazy dry. I have no idea what I’m going to do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong color.. didn't cover grays...I am cancelling the program because the color was totally wrong. I sent a photo of my hair and described the color I had in mu hair before. I asked a color a little bit lighter... and I received a light brown toned to brown.. my colors are ash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarion- Thank you for your feedback! It appears we reached out to inform you that color chemically cannot lift or lighten other hair color, and we lightened your original selection of Darkest Brown to Dark Brown per your request. We are sorry to hear that your desired result was not achieved, and we will be reaching out to discuss your color needs further. We appreciate you reaching out! |
The color was great for only 3 days.I colored my hair Sunday March 10. The color was great for Sunday, Monday, and Tuesday but on Wednesday I shampooed it with a sulfate and phosphate free shampoo and the color is almost back to previous color on the ends. I have a small amount of color on the top roots area. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- We are sorry to hear that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
I initially loved my new product. However, my roots have fadedAlready seeing strands of grey showing through. My roots are not holding up either. You adjusted my color but I can't move my next delivery before April 1st. I can't wait that long. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. We have reached out to you via email to discuss your next shipment a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
unhappynot happy with results after initial application,my color dulled.Please stop any future deliveries. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEileen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has reached out via phone to get this resolved for you. We appreciate you reaching out! |
FADED TO FASTI FELT IT WASN'T AS DARK AS I WANTED AND FADED WITH IN DAYS OF BEING APPLIED 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyI do not like this color at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you are not satisfied with your color result. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color fades too fastThe first day or two color was beautiful, but after 1st wash could see a difference (lightening) loved the deep rich color, now it's just VERY light brassy, orange, I was looking for a deep mahogany color like a rooster, less copper definitely needed.my hair is more orangie, too light, I want deep rich color , that last longer , I do use salon color safe products, so this shouldn't of changed as fast as it did, I don't want to be consistently coloring my hair as I would need to do with this, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that your color faded faster than expected. You are fully covered by our Color Happiness Guarantee, and we will be reaching out shortly with further information on how we can adjust to better suit your needs.! |