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Custom Color Set
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66,615 Verified Client Reviews |
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Color ended up dullThis is my first time trying esalon and I was not happy with the over all color. the ends are a dull red. I was hoping for a bright red. I am trying it again in April and see if the color is closer to what I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChastisy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Turned my hair redWhen I first began using eSalon color I was ecstatic! Finally I'd found "my color". However over the past few months and a couple of applications, my color has really begun to bring out all of the red in my hair. I ordered highlights with this last order and haven't used them because I really don't know what the addition of highlights will do to this color problem. I just want a warm brown without the red. We have a problem here.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRickey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great colour, messy to use, waxy finishI absolutely love the colour but it was quite messy to use and I've washed my hair twice (three if you include the first time after dying) and it's waxy at the roots and flat. Disappointed as like I say, love the colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFiona - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not happyI received my color kit today am not very happy my hair is more brown than the red i wanted,I am not really a brown color i like the reds 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern per our satisfaction guarantee. Please let us know if there is anything else we can do to help! |
Dried my hair outColor was nice, but my hair was fried 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
not my colorturned my hair a dark plum/purple color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSabrina- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
NopeIt took out some of the red that the 1st dye I purchased from here caused but now it's quite a few shades LIGHTER than I selected. Your conditioner is horrible. My hair was dry and frizzy after the 1st color and worse now(even though I left it on for 10 whole mins). I would rather pay a stylist x5 than this and be happy. Ugh wish I could get a refund and forget I even tried this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandy- Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern per our satisfaction guarantee. Please let us know if there is anything else we can do to help! |
I am Not Happy !!I am Not satisfied with this product !!! The color Did Not stay in my hair for more than a week !! Please Discontinue my orders and Refund my money now !! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
i am unable to contact this company to cancel this product or stop paymentsI had a very serious allergic reaction to this product which landed me in hospital and large areas of my hair have fallen out. The staff said the nasty greasy residue was the worst they had ever seen and had to cut my hair to get most of it off. I am unable to contact this company to stop my payments because they have NO contact details of any kind of their site so unless they want to hear from solicitors I suggest they get in touch by email asap. No reputable company has no easy to find contact details. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLouisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Care Representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
The color is gorgeous but not stayingMy gray comes back within a week of coloring, esp around my temple. I had better longevity from the $4 brands. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |