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Custom Color Set
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66,615 Verified Client Reviews |
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THOROUGHLY DISSATISFIEDOn my third purchase of a custom color set, I wanted to change from dark amber to more of the popular mulled wine color. What I have now is a washed out ugly brunette color. The shampoo after thorough rinsing did not lather at all and after the conditioner my hair was left a mushy oily mess. The morning after coloring my hair I had to wash my hair twice to try to get it back to somewhat normal texture. I have photos, before and after. I wish I could post them here. I have turned off my orders, I won't risk the health of my hair any longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- Thank you for sharing your feedback. We are always striving to improve our products! We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you soon. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Wonderfully packaged kit BUT.......Did all the rules for prep. Have colored my hair for years and disappointed to STILL see greys by ears... 😢 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria- We’re so sorry to hear that you were disappointed by the results of your color application. We are happy to work with you to help you meet your hair color goals. Please keep your eye out for an email from us! We truly appreciate your feedback. |
Great kit but not the color I hoped forThe kit came with everything I needed and the instructions are clear and easy to follow. The products smell great and were nicely packaged. The two issues are the color came out darker than hoped for, and my hair feels very dry even though I didn’t lighten it at all. I wanted light brown and it came out more dark chocolate. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
HorribleI am working with a rep to try to fix the color. It was supposed to be auburn with copper highlights. Turned out bozo red. Kudos to esalon for wanting to make it right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvelyn- Thank you for your feedback! Upon reviewing your profile, we see that you are currently working with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help! |
After many uses of this product, my first issueI've used esalon color for several years now, and I've been happy, until this time. Seems like 2 things changed, for the worse- small things, but they made a difference: 1) applicator bottle was too stiff to squeeze with one hand. I don't have enough hands to be using two to apply the product! 2) color & developer took forever to mix, and I had to keep re-shaking the bottle during application. It didn't cover my roots as well as usual either, I think because it wasn't properly mixed. Disappointing, although I will give it another try in light of our history of previous success. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMoira- Thank you for your feedback. We're sorry to hear that your recent application did not deliver the coverage you were seeking! If the color was not thoroughly mixed prior to application, it would not be able to give the same coverage it typically would. We recommend mixing and applying color with a bowl and brush. Mixing in a bowl allows you to ensure that all of the product is thoroughly mixed before applying, and applying with a tint brush helps with saturation and precision, which are both very important for the coverage you receive and to prevent banding (bands are created where color is overlapped). Please keep an eye on your email. We will be reaching out with further information. Thanks for choosing eSalon! |
Color is too dark, too redThe color is too dark, too red. I made a request 9 days ago about a color change and have not received any feedback. Not happy with the color or the customer service. Why leave a change request when it is not even addressed? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- Thank you for your feedback! We are so sorry to hear that your color has turned out too dark and red for your preference. Hair color comments are typically viewed on your next order date. For more immediate assistance, we recommend contacting [email protected]. We are always happy to help! Please keep an eye on your email. We will be reaching out shortly to make this right per our satisfaction guarantee. Thank you for your time! |
colourthe colour was a golded blonde again, it makes my hair dark,does not suit me, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy- Thank you for your feedback! We are sorry to hear that your desired result was not achieved. Upon reviewing your account, we see that you have previously worked with one of our color experts to adjust based on your feedback, and we are always happy to adjust based on your comments moving forward. Please keep an eye on your email. We will be reaching out shortly! |
Not as happy this timeColor went on great and initially I was happy. But color faded too quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandace- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
No response to my concern about colourI sent in a message weeks ago asking if I could get a darker colour with more ash tones, which is what I originally asked for (but the stylist recommended against it). The colour doesn’t last very long and my lighter tones start to show within a few washes. I would appreciate a response to my concern. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- Thank you for reaching out! Upon reviewing your account, we see that you left hair color comments, which are typically first reviewed on your next order date. We are always happy to adjust based on your feedback! Please keep an eye on your email. We'll be reaching out shortly! |
Had hope.In the beginning the color seemed to cover the silver patch I was trying to cover. It seemed covered, anyway. But today I can clearly see where it just never worked, the hair there is clearly barely any color at all. I could probably RUB it off. I had hope. But it doesnt work. Maybe this company is really what they say, just a cheap box company with no morals. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEin- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback! |