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Custom Color Set
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66,615 Verified Client Reviews |
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Came out too darkI Think it is just the consistency of my hair, because it sucks up color like a sponge. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution. Thanks again! |
Just okIt is good and does what it says, but I have noticed some changes in my hair since using. I need to investigate this further to find out if it is me, or perhaps just not the correct fit for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- Thank you for your feedback! We have reviewed your account and look forward to adjusting and crafting your next custom color soon. Please feel free to reach out if you need any assistance! |
Not DIY at allI had to canceled my subscription after the first try because it was so difficult to do it myself and it damaged my hair. I followed the video instructions and it still turned out horrible. A lot of my hair fell off that I had to rinse it after five minutes. Don't know if the chemicals were to strong or I took to long doing the roots. I always use ammonia free products to do my hair since my hair is too delicate. If you have the soft, thin, and shiny baby hair definitely recommend you don't try this. I cried when I noticed big chunk of hair came off in three different spots not to mention that now my hair is dry and lost it's shine and volume, it worked for my sister but not for me : ( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucia- Thank you for your feedback! We are sorry to hear that our product did not meet your expectations. We always recommend strand testing for hair that is particularly delicate, as hair that feels fragile should be treated with extra care. The demi-permanent formulation sent is ammonia-free. We are so sorry to hear that you feel it did not suit your needs. It appears we have previously worked with you per our satisfaction guarantee. Please let us know if you need any further assistance! |
Not satisfiedUnfortunately I am not satisfied with the “permanent” color I was sent. It was nice to receive an extra set of coloring which was used on the ombré of my hair but it did not take at all. The color washes out of my hair within a week. I am not sure if this line is a “Demi” or “permanent” color line. I loved the convenience of the color coming to my house for me to do it myself but this is not professional quality and the price doesn’t make it worth it if it doesn’t take or last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdrienne- Thank you for reaching out with your feedback! We are so sorry you have not achieved the coverage for your previous bleach you were seeking! Previously bleached hair is more porous and cannot retain color the same as non-bleached hair, and it requires regular glossing with a color that has base in it if covering those highlights is a goal. It is inevitable that the color will fade fastest over bleached areas, and it important to wash as little as possible using only color-safe products to preserve your color over bleached hair. We are happy to work with you to adjust your formulation to better suit your needs per our satisfaction guarantee. We will be reaching out shortly to further discuss your color needs. Thank you for your time! |
Didn't cover my grays for longThis didn't cover the grays for long. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenett- Thank you for your feedback! We are sorry to hear that your recent application did not deliver your desired coverage. We are always happy to adjust based on your feedback, and we can confirm that a colorist has adjusted your next shipment for better gray coverage per your comments. Please let us know if you need any further assistance! |
PoorThe color washes out in 4 washes not impressed but thank you for everything you've done to help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn- Thank you for your feedback! We are sorry to hear that your color is fading faster than expected. We have worked with you to adjust your formulation to better suit your needs per our satisfaction guarantee, and we are happy to continue to do so. We appreciate you taking the time to work with us! |
did not blend nor get the correct hair colorThis product only caused my hair to go a darker brown instead of the auburn it was supposed to. I followed direction by direction and my hair looks exactly the same. It made lots of my hair fall out and was not beneficial at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLuz- We’re sorry to hear your desired result was not achieved and that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. |
Ok color but very labor intensiveI color my hair generally every 3 to 4 weeks at home so I know what that entails..I thought ok maybe this will be better not that what I was doing was bad..but oh my word at the extra work and laughable amount of product yes the color amount was fine but if you take the time to ask if I have long hair make sure you send enough shampoo and conditioner to get the product out..did not even have enough shampoo to get a good suds. Unless this product last much longer in my hair then I will not be purchasing again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTina- Thank you for your feedback! We're always looking to improve our service and products and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Nothing SpecialAlthough this has done a good job of covering my greys the colour is nowhere near as vibrant as I was expecting & no better than something I can buy on the high street for a third of the price 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClare- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not provide your anticipated result, but we are glad to hear that you received good gray coverage. It appears we sent the brightest gloss possible with the selected Darkest Brown Intense Pearl. Such violet tones are extremely subtle over a base that is darkest brown. We appreciate you taking the time to share your feedback. Please feel free to reach out if you need any further assistance. |
DrabColor faded, was not noticeable. I really had high hopes for this but sadly it failed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelli- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |