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Custom Color Set
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66,637 Verified Client Reviews |
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Wasn't exactly what I was going forIt didn't give me the shade I was wanted I wanted to lighter than my hair already was. To me it looks the same 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllison - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Take "TWO"Was super excited to get this done & be gone with the grey hair, To my dissapointment the greys on crown & temple area did NOT take color as they proudly advertise. As for the color mix, it was "alright...." But what i was hoping for a deeper Plum-blackish color. This was brown wirh a suttle dull plum like tint...... Not what id hope for. Im going to give it a second shot w/hopfully some changes to tje mix. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! One of our Color Experts has reached out to get this resolved for you. We look forward to crafting your next custom color soon! |
The product didn’t workI would not want to purchase this again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Custom Hair Color personal colorGiven two stars because the color was too dark for me. It did a good job coloring my hair. But it was just too dark for my natural color. Made me look "washed out". I didn't reorder the product. Haven't colored my hair since I tried this. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color deceivingMy color was dark brown, cooper & violet. Turned out black. I have tried everything To lighten. I’m now having to spend more money to place high lights so I fmdont looked so washed out.it wasn’t even worth the 10-12 I spent. So very disappointed your ads had me so excited. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a Color Care Representative to resolve this matter. Please let us know if there is anything else we can do to help! |
Not happy with the productThe color was beautiful, but my grays came through in less than 2 wks. It faded so quickly. Since then, I bought my usual from Walgreens & 3 wks later I can barely see the grays. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCoya- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
It did not work for meNo gray coverage, it was like I didn't do my roots. Bad product. Very disappointed! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSandra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Where is my orderHave yet to receive my order!!!😕😕😕 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret- Thank you for reaching out! Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not what color I orderedit's way too light. and once again I am disappointed with your company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJune - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
New Product Inferior From the OriginalPreviously eSalon provided a kit with one color for roots and a second color refresher/sine enhancer for ends. The result was great. My hair had great color and shine. The new kit has a single color for roots only and the result is OK. but the depth of color is not there and no shine, Disappointing. I like the custom color but the result is not different from off-the-shelf box color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re so sorry to hear that you were disappointed by the most recent color kit. We see that you are now getting our custom Light Set and the second bottle will cover your highlights. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |