|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Gray coverageThe gray coverage doesnt last it looked good the first day and rinsed right out 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots only held color for about a week. Then looked a light color of the shadeHave used this product in the past and just started using it again. Last month the color only lasted about a week. My roots then looked a pale color of the shade. Very disappointing 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHeidi - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I like the colourThe colour is fine but the shampoo and conditioner they gave made my hair feel very dry was fine when I re washed the next day with my usual shampoo and conditioner 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNicole - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Reddish color instead of beige blondeSorry to say your product is not for me. I was disappointed in the formulation as the color is more reddish than ash/ beige blonde.I think I’ll stick with brands that have worked in the past for me. Also after coloring , my hair felt sticky and heavy. I rewashed with the extra shampoo I purchased. I would like to stop receiving your product and be removed from this program of automatic shipping. I noticed your cancellation isn’t any where visible on your website,that says volumes about the service and the product 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTheresa - We’re so sorry to hear that you were disappointed by the results of your color application. We can confirm you have cancelled your hair color Plan. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
StopI don’t want anymore orders to be shipped. The color is totally wrong 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSima- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to help resolve your concern. Please let us know if there is anything else we can do to help! |
Super disappointedThis last order, I was super disappointed. I've been here for awhile. This last order did not cover grey 0 of 0 people found this review helpful. Did you? |
|
Color Fade wayyyyyy too fastLast night I used the new color you mixed for me. After dying the color was SPOT ON! Dark, but lots of red hues, I loved it!!! However it faded wayyyy tooo fast. Not sure if you've changed your products or what. I've done business with you for several years and I'm sad to say I will be cancelling my subscription and returning to my salon, because the constant fading of your products has become unbearable. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStacia - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
color was horriblenot even close to a color I would have choose absolutely horrible 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGina- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor color mixing skillsThe title explains my opinion about your services . 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGizeli- Thank you for reaching out! We see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorThis custom product is not going well. The color only lasts about two weeks. Not happy. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTwila- Thank you for your feedback! We are sorry to hear that your color is not lasting as long as you have expected. Hair grows at a rate of about 1/2 inch per month, so it is normal to see regrowth (you have just been doing root touch-ups) at the 2 week mark post-coloring. Adjusting for better gray coverage on the hair that you have colored equates to making the color darker. Please keep an eye on your email. We will be reaching out shortly to discuss your color further and see if an adjustment to your color is necessary. We look forward to working with you! |