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Custom Color Set
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66,637 Verified Client Reviews |
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Toned down previous color but did not color my natural hairI have long brown roots now, because this product didn't take to my natural hair atts all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Do not buy!Will burn your scalp and colour is nothing like pictures or what you ask for! Would NEVER use again!! Have turned off plan and still get emails!! Take me off database or I will put my review all over social media!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We can confirm that we have unsubscribed you from our mailing list, so you won't receive any further automatic shipments. Please let us know if you need any further assistance! |
Not the right colorI am not happy with the color I used. I like my hair blonde and it is light brown. I also could not rinse the product out it took me 20 minutes to rinse. I feel after I was done my hair felt like it had nothing but oil. Could not dry it. It was too oily. I wanted light blonde and got light brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsArdell- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
its not a cloud I ordered! not even close!I asked for copper, nice, stand out the colour. instead, what I have is a dull brown colour. It's not even close to what I have asked for. I can achieve better results from any high street shop. For this process, i expected something nearer the salon results, nice deep, rich colour. its a complete waste of money and time, I'm travelling tomorrow and now will not have time to change my colour. Massive disappointment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicja- Thank you for your feedback on your color. At eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Pretty Color but disappointedI love how the color turned out, the color just did not last. It tured a brassy color 2 1/2 weeks in with almost a red undertone. I use a color protective shampoo and conditioner that is sulfate and paraben free so that is not the cause of the fading. Very disappointed in the product especially with its almost $30 cost. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeghan- Thank you for reaching out to us here at eSalon! We are so sorry to hear that your color is not wearing as expected. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Bad customer serviceDid not like the color and the attitude of the stylist 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMinnzy- Thank you for reaching out! We are so sorry to hear that your studio service did not meet your expectations! It appears that you came into the appointment wanting to go lighter all over. We had advised before your appointment and at your appointment that color chemically does not lift or lighten other hair color. It appears you proceeded with the service (matching your current color) against your colorist's recommendation to visit a traditional salon to achieve your originally expressed goal of going lighter all over. We are always happy to adjust based on your feedback if we are able to, however since color chemically cannot lift or lighten other hair color, we recommend visiting a traditional salon if your desired result is still to lighten your existing base. Please feel free to reach out to [email protected] if you have any questions or need any assistance! |
Pretty, but washes out quickly for meThe initial color is good, but my hair will not hold the red. I've tried for a couple months and after the first couple days, if I want any of the red hues, I have to use a tint rinse. This could be my hair, but I've had red before and never had this bad of washout, but it could also be the fact that my job requires me to have my hair slicked back and pulled tight, so product (and washing) is a daily chore. Either way, the red is gonna have to go. Super easy to apply and use, though, and gorgeous initial color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabrielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My colorI love the color but my hair is very oily. I cant seem to get it out. I have tried washing it with 3 different shampoo's. It also is hard to brush now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about your experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. |
Incredibly Drying but good coverageI have used eSalon color for several years. This time I knew something was different. As soon as I went to rinse the color out of my hair I could feel the rough, incredibly dry texture of my hair. Rinsing it only made it worse feeling. Once hair was dried the color coverage was great as always but my hair feels and looks like dried out straw. My hair was in very good health prior to this color application. I purchased a deep treatment mask and used pure argan oil but it is still very dry. Unsure if I will order my next color from this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawn- Thank you for your feedback. We are so sorry to hear that you feel our product dried your hair. We can confirm that our formulation has not changed. We are always looking to improve our service and products, and we truly value everything our clients say. We recommend deep conditioning treatments regularly to maintain hydrated, healthy hair that can tolerate further chemical processing if you wish to continue coloring. Please feel free to reach out if you have any questions or need any assistance! |
Ash BrownI wanted to love this experience. The coloring process was simple with this. I went for an ash brown, as it’s a little lighter than my former color; however, the color ended up making my hair a lot darker, than my former color. Buying a box dye to fix, in a few weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |