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Custom Color Set
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66,566 Verified Client Reviews |
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Nice concept, but doesn't cover gray wellNot very good coverage. Gray was still visible after use 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJane- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FailedFinally used the product last week, June 10, 2020. Not happy with the product because it left my hair dry (the conditioner wouldn't even soften it up) & it didn't cover the gray for long. I followed the directions, this is not the first time hair color was done at home. I specifically stated that my hair turns gray 3 weeks into color. This time after 4 days, the front of my hair was white, the color disappeared. Not happy with the product. I had to go to Sally Beauty Supply to get a different type of root touch up. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We are sorry to hear that you were disappointed by the gray coverage and texture of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DarkColor was wayyyy to dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyColor washed out of roots after three shampoos. Will not order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
ColorI answered the questions regarding hair color, this was too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not for me...This is my 3rd colour order. After the first 2 my greys are still untouched and my hair is dry and brittle. My colour was amended and developing time lengthened but still no difference. I can't fault the team for customer service and commitment to trying to get it right, they went above and beyond. Unfortunately no instructions for very short/pixie hairstyles to help with sectioning hair etc (I found this very frustrating) I have used the esalon shampoo and conditioner religiously and do the once a week conditioning retreat, but the condition of my hair after colouring has been terrible. Also the amonia/chemical smell was overpowering (my bathroom window open and extractor fan on the whole time) All of which means that no matter how much I want this to be great.... Its not! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMorag A. - We appreciate your feedback. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Terrible colorBoth the copper mahogany And now this light brown are nothing like what I expected. With the recent transition to light brown I was left with dirty dish water color hair. It’s so frustrating. The colors just aren’t accurate. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDelanie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Roots not fully covered, greys still visibleIt made my lockdown hair look better but didn't quite do the job. Greys still visible and roots look diff colour to ends, but it looks OK. I followed the instructions and I know how to dye my hair, I used to do it all the time, but I think I'll stick with the actual salon for now! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Missing items in packageMissed pair of gloves and shampoo and conditioner. Really like the product but not happy with this inconsistency. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan- We’re so sorry to hear that you were disappointed by your recent Color Kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover my gray hairI am a little disappointed about this, I know my gray hair is alot and it is evrywhere but still i kept the color as much that I can handle for almost 50 mins and I see gray hair after I washed it :( and after one week I started to see my gray roots back! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBian- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |