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Custom Color Set
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66,689 Verified Client Reviews |
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Too darkWould like it to be light color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
It was 3 weeks late.3 weeks late. Enough said. I cancelled subscription bc that kind of uncertainty is unacceltable. Plus no brush, no gloves, no better than drugstore brands. The shipping box not worth +9 more than Clairol. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fades Too QuicklyMy color started fading in about three weeks and I only wash my hair twice a week. I won't be a repeat customer, sorry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Good colour but gets washed off too easilyThe colour and finish was really good but the colour bleeds with every wash. I loved the customised pampering but it’s a bit too expensive without the discount. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSwati - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I tried but not thrilledI tried product twice. Second time was for free since I was not happy first time. Unfortunately, my grays are hard to cover and this product just didn’t cover very well at all. Also as it fades it has a reddish hue which I do not like. I feel it dried out my hair. This product is not for me. They do have excellent customer service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Deceive and IgnoredI had asked for my color to be lighter then it pervious orders and to add more copper. What was wrong with the new order was I was only sent a roots refresher. How is only doing my roots going to lighten the color of my hair!? Instead it DARKENED my hair after following the instructions precisely. Second when I contacted customer service the response was rather rude and ignored what I said... Ignored and deceived, not how a customer should feel...... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour didn't lastI was super pleased for the first week, but after using a sulphate free colour shampoo and conditioner twice (that I have always used and has maintained my colour well) the colour on my roots has washed out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer D. - Thank you for your feedback. We are sorry to hear that your color is not lasting as long as you had hoped! Keeping color vibrant can be tricky even with top-tier formulas like ours, but there are a few easy things you can do to keep your color richer, longer. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My color get darkerThe color that I got for my hair was way too dark and not what I expected. The quality but color was not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not impressedTried this product twice and both times the color was not what I wanted nor did it cover the gray hairs. I wanted more cool tones and was specific that I did not want any tones of red or warmth, ...which is exactly what I got and no gray coverage. Called immediately (Sent pictures both times btw) and they added a neautralizer and said it would help cover the gray, but might be a little darker at first. Tried it again, and again a reddish, brassy (Warmer tone) not darker, just brassy. Also, hardly any gray coverage. I’m just not impressed and have little faith a third try would be any better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ESalon 2020 ReviewI did like the color very much, but without a brush to properly apply the color, I was at a loss. The items in the entire box was comprehensive and the quality of color was superb. I would be interested in tweaking the color a bit...hoping I can do that before my next delivery. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRitu - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |