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Custom Color Set
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66,637 Verified Client Reviews |
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Gentle but only effective on graysMy purple color was a disappointment as if came out copper!!! It was also extremely subtle. But my hair felt soft and not damaged. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Different colorI would like you to match my pictures, but I cannot send you. the adjust color since the send button is not lit up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanaja - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not change hair colorUnfortunately it barely showed any change! I was hoping for a beautiful vibrant violet color with a red undertone like I used to get with the boxed hair coloring system I used to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmneh - We’re very sorry to hear that you were so disappointed with your Custom Color-- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
didn't work for meColor was too blonde. Not even close to my color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I canceledMade my hair super dry Not good grey coverage they recommend leaving in longer 45 minutes I feel same as box colors 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
...2nd wash and did not cover as much as expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIryat - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Expected Better ProductI specifically said I wanted to cover gray hair, but this hair color did not do that. Also sent a picture, so the colorist could guide herself and the color I received made my hair color darker. I followed the instructions, just went over 1 minute of what is instructed. I'm dissapointed, not sure if I will reorder. One good thing is that the color doesn't dry your hair, had high hopes, but it didn't work as I expected! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsXenia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not satisfied!Not satisfied at all. The color made my hair brassy with an orange tint. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJayme - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
2 different colorsRoots are lighter than the rest of my hair. The same thing happened with my previous order. I informed the colorist prior to the new hair color being sent. I’m not sure why the formula is made lighter on the roots and darker on the ends when new hair growth takes hair color easier and stronger than your ends. Thanks but I’ll be going back to box dye for now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Colour KitGreat service, I loved the individuality of it all, but the colour you arranged for me was horrible. It was the worst colour I've ever had my hair. I had to dye over it with a dark brown a couple days later. It's a shame, because I really liked the idea of it. Maybe I'd use you again, but this time I'll pick the shade myself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiDi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |