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Custom Color Set
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66,591 Verified Client Reviews |
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Roots too lightI need a darker color for the roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSilke - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
My Medium-dark Blonde roots turned a bright orange color.I haven't colored my hair in a year (which was done by a professional colorist at professional salon and matched my natural hair color previously). I used your product and my hair turned a bright orange tint at the root nonetheless... I won't be using your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Professionaly presentedHowever... The ammount of one set wasn’t enough to cover all my hair (luckily I had 2). The colour is quite nice, but not close to what I wanted/expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudit - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not worth itThe one box I used was too light And did not cover all of my gray. The second box, I did not know I was getting, will be thrown out. Plus it took me a while to figure out how to cancel the monthly subscription I was not aware I signed up for. My hair salon is back open. Thank Goodness!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DO NOT USEI got this product to dye my hair my natural color and cover some grays as well as even out some old box color. This stuff, the ammonia first of all IS HARSH. It’s a day later I’ve washed my hair 3 times since coloring and it’s still SO STRONG. Additionally, I ordered dark brown. My hair is PITCH BLACK and I didn’t even leave it in for the full 30 min. Plus my hair feels like legit straw. Customer service is great but I will never use this product again nor do I recommend it. My hair was so healthy before this I’m so upset. And the ammonia is irritating so badly not only me but my boyfriend. DO NOT USE. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorOrdered a natural looking red and it turned out way too fake. Not what was pictured. The kit was also missing the shampoo and conditioner Giving 2 stars because I was impressed with the presentation the color and other materials came with. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - Thank you for contacting us. Unfortunately, we are currently out of stock on the Classic eSalon Shampoo and Conditioner Packettes. At this time, we do not have an expected restock date for our Classic eSalon Shampoo and Conditioner Packettes, so in the meanwhile, we've included samples of a luxury brand called Alterna Caviar to use after coloring.Please let us know if there is anything else we can help you with!Thank you for contacting us.Unfortunately, we are currently out of stock on the Classic eSalon Shampoo and Conditioner Packettes. At this time, we do not have an expected restock date for our Classic eSalon Shampoo and Conditioner Packettes, so in the meanwhile, we've included samples of a luxury brand called Alterna Caviar to use after coloring. Please let us know if there is anything else we can help you with! |
NIce colourNice Color but just didn't Lighten my Roots enough to match my Ends , however Lovely product and definitely worth giving this company a try as I understand you cant get it right for everybody 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina C. - Thank you for your feedback. We’re so sorry to hear that you were unhappy with the results of your custom hair color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good product bad custom Colorlight brown ended up as darkest brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Shipped twice and never received.Product was shipped twice and never received. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
never getting it rightthey never give me the color i ask for - my requests are ignored 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |