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Custom Color Set
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66,637 Verified Client Reviews |
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Did not work wellWhen I called to cancel they tried to convince me that I would lose my discount. The color was very off and made my hair very orange and did not stay more than 2 weeks. Thanks for trying 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDevora- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedFollowed instructions and still roots are at least 2 shades lighter than the ends. After a week of applying the color they got even lighter. The ends are very dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLizette- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Love the color at firstThe color was beautiful at first but after one wash it faded. It also didn’t cover my grays because my formula was switched to 15 vol. for no apparent reason. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Failed to deliverHi Esalon, This pack was missing a few things; 1. The extra set of gloves (pack only came with 1 pair), 2. The shampoo and conditioner. Normally there are no problems but either the pack or the packaging failed to provide me with a clear indication as to what I should expect with this shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsToni-Marie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dye problemThe top of my. Head is a bright red and the ends are red but not. Blasting red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too dark on rootsThe picture did not display how dark the color would go on. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
i was very unhappy with the product, i never ordered roots only. too brightI never ordered a second shipment and I will be returning it. no customer service to call or e mail 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Faded quicklyIt was really hard on my hair and it faded quickly. I’m not a fan. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCassie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Colour too warmAsked for a natural look, the colour which is more ashy. The final colour was too warm and did not complement my skin tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Somewhat UnspecactularI think e-salon is a great concept, and everything works, from the delivery (I like being able to choose the intervals), to the simple packaging and easy-to-follow instructions. Customer service is great as well. My first attempt was admittedly a bit clumsy, but I managed to get the job done. People who are sensitive to ammonia odours may want to take note that the smell of the developer is repulsive and overwhelming - do your mixing and application with a window open! The colour was in the right ball-park, but veered a bit too cool, so I requested an adjustment on my next order. Everything leading up to and including application has gone perfectly fine. My main issue is what has happened to my hair since starting with the e-salon product. Initially the colour looked fine, but the texture of my hair went downhill pretty quickly. It became dry, fly-away, straw-like, and any bounce or body that I formerly had is completely gone. My hair simply hangs there now, regardless of what products I use (discontinuing the e-salon shampoo & conditioner helped improve things a bit). Another issue I have had is the way the colour changes as it fades. I wouldn't mind if it simply became less intense - that's normal. But instead the gold undertones in my shade slowly change to a very peculiar shade of brassy orange. Not having used other home colouring products, I have no frame of reference as to how this would compare to others, but I'm not blown away. Colour is just so/so. Dismayed by my hair's texture. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |