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Custom Color Set
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66,566 Verified Client Reviews |
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Awful.This turned my hair bright orange in my root and did absolutely nothing to ends. They look the same. It smelled awful and my hair feels so dry and damaged. I would not use again. The color formulation sounded right and had no orange or copper in it but it turned my hair bright copper orange. I hate it and am currently redoing it to my cool toned red ruby color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I asked forI asked for gentle highlights for my blonde hair. Got sent a block colour that I won’t use. I had three email exchanges which I asked about highlights vs dye and was ignored and just sent my kit. Also invested in the tools to do it properly and obviously now a waste of money as won’t use a dye that isn’t what I asked for. Formulaic service that doesn’t tailor to what you ask for which isnt how this was advertised. V disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda C. - We appreciate your feedback and apologize for the confusion. You will be contacted by one of our Color Experts shortly. Thank you for your patience. |
Gentle but only effective on graysMy purple color was a disappointment as if came out copper!!! It was also extremely subtle. But my hair felt soft and not damaged. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Different colorI would like you to match my pictures, but I cannot send you. the adjust color since the send button is not lit up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanaja - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not change hair colorUnfortunately it barely showed any change! I was hoping for a beautiful vibrant violet color with a red undertone like I used to get with the boxed hair coloring system I used to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmneh - We’re very sorry to hear that you were so disappointed with your Custom Color-- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
didn't work for meColor was too blonde. Not even close to my color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I canceledMade my hair super dry Not good grey coverage they recommend leaving in longer 45 minutes I feel same as box colors 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
...2nd wash and did not cover as much as expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIryat - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Expected Better ProductI specifically said I wanted to cover gray hair, but this hair color did not do that. Also sent a picture, so the colorist could guide herself and the color I received made my hair color darker. I followed the instructions, just went over 1 minute of what is instructed. I'm dissapointed, not sure if I will reorder. One good thing is that the color doesn't dry your hair, had high hopes, but it didn't work as I expected! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsXenia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not satisfied!Not satisfied at all. The color made my hair brassy with an orange tint. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJayme - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |