|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
Doesn’t lastI am canceling my subscription with your company due to the fact that my color doesn’t last longer than 3 weeks and I don’t shampoo it everyday. I have used it 2x and have not been completely satisfied with it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
You lost my business over a brushI didn't know that you had to keep the brush from the first order. When I called to inquire, esalon said they would be happy to send me one with my next order. Why not just send a brush today so I can color my hair this week? Okay color, but lousy customer service! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful quality!I am so not happy with your product. I have colored my own hair A LOT! Never have I had so many issues. I sent an email and was told I was probably doing it wrong. Nice! The colors are not bold and don't last! Don't waste your money. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCandice K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not work wellWhen I called to cancel they tried to convince me that I would lose my discount. The color was very off and made my hair very orange and did not stay more than 2 weeks. Thanks for trying 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDevora- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedFollowed instructions and still roots are at least 2 shades lighter than the ends. After a week of applying the color they got even lighter. The ends are very dark. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLizette- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Love the color at firstThe color was beautiful at first but after one wash it faded. It also didn’t cover my grays because my formula was switched to 15 vol. for no apparent reason. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLauren- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Failed to deliverHi Esalon, This pack was missing a few things; 1. The extra set of gloves (pack only came with 1 pair), 2. The shampoo and conditioner. Normally there are no problems but either the pack or the packaging failed to provide me with a clear indication as to what I should expect with this shipment. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsToni-Marie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dye problemThe top of my. Head is a bright red and the ends are red but not. Blasting red 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMargaret - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too dark on rootsThe picture did not display how dark the color would go on. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJamie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
i was very unhappy with the product, i never ordered roots only. too brightI never ordered a second shipment and I will be returning it. no customer service to call or e mail 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDebra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |