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Custom Color Set
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66,566 Verified Client Reviews |
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Fed upSecond time now and my hair has turned out darker than expected again. Will be cancelling my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No gray hair coverI’m not planning to buy your color again, because is not properly working on my roots (gray hair). In love with the rest of the hair color but it’s not working on my roots. I requested to adjust the color but didn’t work. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMildred - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just OkI was so excited to try this color kit but was left more than a little underwhelmed. Pros: left my hair really soft. Cons: The kit did not include the classic shampoo/conditioner for post color and the color couldn’t be any further from what I chose. I know everyone’s hair processes differently but I chose dark blonde ash, followed the directions to a T and I have something bordering on a dark blonde with strawberry tones. I’m glad I tried but I’m not sure I’ll come back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
The colour is not as personal as is meant to beThe colour so far (two orders) have been pretty standard and nothing special. Expensive way to colour hair and not that efceive on white/grey hair. Fades really quickly. Despite having taken an in-depth profile process. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJody D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Horrible shipping times.If you enjoy waiting for two weeks to receive a product, then buy this. Otherwise, there HAS to be something better out there. Product itself is ok, but I discontinued my membership because of the excessive time to receive it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeg - We are so sorry for the delay with your last shipment. Upon reviewing your profile, we see that your concern has been resolved. Please let us know if there is anything else we can do to help! |
Orange hairTerrible - left my roots orange! Would not recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Need .My stylist!Not happy with color . Please cancel further orders,going back to my stylist Just too much work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoberta- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the right colour at allI have medium brown hair and after my colour I had dark brown hair with a copper and red tint in it. I have never ever had such a misfit. I can’t imagine this is right. After this I highlighted my hair. Thought it would get better, but the highlights became orange..... never again... this is my worst nightmare... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanneke D. - We’re so sorry to hear that we did not meet your Color expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is a messI did not like the way my hair turned out the last two times My hair is all the way down my back and when I put the color on I now have lite colored on roots and different colors through my hair My hair is a mess now I won’t even wear it down I’ve kept it twist up in a bum since I’ve colored it I’m not happy at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Order Not ReceivedI placed this order on May 30th, communications said it shipped on June 5th and it is now July 5th and I still have not received my order. Shipping/tracking says it is in El Segundo/ Uslaxa, USA and has not changed since the June 5th “ship date”. I understand shipping can be delayed due to Covid-19 but customer service assured me in an email it would “arrive by the evening of July 1st at the latest”. International orders (Canada) should be made aware prior to ordering that these delays can mean over a month wait. Had I known this was the estimated delay at the time of placing the order I would have thought twice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |