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Custom Color Set
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66,591 Verified Client Reviews |
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DisappointingWhile The color seemed good going on, the grey coverage was not great and the grey quickly showed again. Also, it left my hair extremely dry. Drier than any other product I’ve used. Giving it one more try “, but if it is the same, will stop using. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkColor to dark and looks dull no shine looks dark blonde I'm strawberry blonde the blonde wasn't light enough 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoretta- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Bad Apple in the bunch.Color was not what I had ordered. No Mahogany came through, just a golden brunette. This is my 6th box, all others have been great. But don’t appreciate customer service telling me the way I color my hair is the reason the shade was wrong. It simply was missing the Mahogany. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It burns!It burns, my scalp was on fire, please cancel, very unhappy, to much copper made my red hair look dead! 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertsyolanda G. -Thank you for your feedback! We apologize for any discomfort during your color application and sorry to hear that you were not happy with the outcome you expected. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color was not what I thought it wasThe color I received came out red-ish brown. My current color is very blonde. Overall it darkened my hair quite a bit which was not my goal. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Horrible experienceI place my order June 4th paid to have it rushed and after the 12 days I still had not received anything so I emailed, I was told it could take up to July 1st even though that is not what the website says so I waited and emailed again on the 30th of june as nothing had made any progress, they shipped another one and I just received it today and followed the directions to a tee currently my roots are orange, my mids and ends are dark brown now... far from dark blonde (cool beige). So unimpressed with the whole experience and will not be using this service/products again... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSadie - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived and that you were not happy with the outcome you expected with the replacement color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nothing like I requested - horrible colorI requested a strawberry blonde color. After using my custom color that was sent to me, I have horrible mousey brown hair. I absolutely hate it. It is dull and boring and doesn't go with my skin tone. I am truely disappointed in this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie B. We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution that will better suit your needs. Please keep an eye on your inbox for more details. |
Didn’t last four daysThis product was vibrant and easy to use. The only issue is that the color left my hair in a few days, four to be exact. The dye didn’t last a week and was useless for covering my gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertsariana S. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Never recirved the profuctI never received the product I paid for it I tracked it and it never left United States 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertsnurit N. - Thank you for reaching out to us here at eSalon! Upon reviewing your account, we see that one of our Team Member has already helped you to resolve this matter. Please let us know if there is anything else we can help you with. |
Just awfulI asked for a colour do I could go grey eventually. I got was a light red. Now my hair is a wushu washy colour. Never again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |