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Custom Color Set
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66,566 Verified Client Reviews |
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Not really happy with colorThe color made my hair feel dry and my hair had no luster or shine. It had a very flat matte appearance to it. The value of the color was not not pretty. It made my hair look like it was colored and that was not an attractive look. It made my hair feel like it was over processed and my hair tangled easily so brushing that out caused breakage. I was really disappointed. The shampoo and conditioner did not seem to make my hair soft or feel like it usually does after application of a conditioner product. I did not use the left over products after the initial use because of how my hair looked and felt after the initial use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoretta H. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Product never arrivedMy first order arrived after over 3 weeks, which although irritating was manageable. My second order was the same. My most recent order has been over a month and still hasn't arrived. I've been given a refund with no hassle, but I am disappointed that i cant use the product as I found the quality to be excellent. What's the point of a subscription model of business if you can't use a reliable delivery service? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like this productThis product has far too many steps and is extremely messy and time consuming. I canceled my account and will go back to Madison Reed. Much simpler, less messy and great results 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarylynn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help. |
Not a great shadeSent picture and still not good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not get what I asked forI called spoke with a stylist and I updated my wishes for all over coverage, not just riots and for a lighter shade. I received the same think I originally received. Planning to cancel I have just not had the time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTatiana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Brown roots!The two step process is a problem when the root application is not the right color. My overall hair color is a vibrant copper red, but roots were a lifeless brown with no hint of red. I asked to have this changed, but the next package was no different. So I moved on to try and find a more suitable product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
disappointedI responded to an email asking about my color (second order) before it was created asking my input. I asked for 2 colors, one being slightly darker for the back/bottom and one to be exactly the same as my previous lighter color. I received an email back stating they had received my request. When I received my color (almost 2.5 weeks late-greys were unbearable) there was only one color which was neither the darker or the previous color I had requested. Sadly, I will not be ordering again. 😔 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
First Time Custom ColorThe color was too warm of a blonde...looked orange compared to my color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEwa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was sent for wrong partMy color was great but it was sent for my roots, and I am actually trying to match the bottom of my hair (bottom 7/8) to my roots, so it wasn't quite enough color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A disasterI thought I'd try eSalon because it had gotten good reviews. Despite sending a photo of my current color, the "custom" color created for me was WAAAAY too dark. I'm going back to my tried and true home hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |